Every Christ Church student is provided with an account that gives access to a wide range of digital services.
Your username will look something like abc123@canterbury.ac.uk and can be used to do a number of things, including:
Passwords must be at least 14 characters long, but more than 14 is even better.
Two factor authentication is an important security feature.
This feature allows us to automatically verify your identity if you are struggling to gain access to your account (for example, a locked account or forgotten password).
The recommended recovery methods are:
There is also a third option available:
Any personal information you enter into the Microsoft Account Recovery system will only be stored and used for the purpose of account recovery.
The University advises that you enter at least two of these methods (phone and personal email are recommended) however, three would ensure that you were always able to choose the best option for you at the time (just in case you leave your phone at home that day).
If you need assistance with these steps, you can ask the i-zone for help.
If you need assistance with these steps, you can ask the i-zone for help.
To set up the Microsoft Authenticator app:
Please note - You should only do this if you have already registered your recovery telephone number and email address.
If you need assistance with these steps, you can ask the for i-zone for help.
If you have already added recovery information, please use the “Forgotten my password” link on the login screen and follow the prompts.
Choose the “I’ve forgotten my password” option. Remember your password needs to be 14 characters or more.
If you haven’t already added your recovery information, you can ask the i-zone for help.
If you have already added recovery information, please use the “Forgotten my password” link on the login screen and follow the prompts.
Choose the “I know my password, but still can’t sign in” option.
If you haven’t already added your recovery information, you can ask the i-zone for help.
Your account will stay open for the time you are with us at Christ Church.
A month, a week and three days before your account is due to be deactivated, you will receive an email reminding you to save your work from places such as BlackBoard, PebblePad and any emails that you may wish to keep.
Your account will not be deleted on this date and if you were to return to the University within a year of this date, your account would be returned to you.
It is important that you never share your password with anyone, including friends, partners, children or guests who come to visit you on campus, and no one at the university will have a need to ask you for your password. When creating a new password, you should avoid using any data that can be easily guessed, such as family names or your date of birth.
You should also try to mix in capital letters, and include numbers and special characters to add to your security. You could, for example, consider using numbers to replace certain letters or phrases in your password (4 instead of ‘for’, 3 instead of ‘E’, 0 instead of ‘O’).
One really good tip is to form your password out of a sentence that only you will remember. This can be anything from a common phrase to a life event that means something specific to you.
For example:
If you feel you must write down your password, never write down the password itself, but rather a hint that will trigger your memory. So for example, the word ‘gig’ might remind you of your password AC02jun16, and the word ‘work’ might remind you that Il2w4IT@C3u.
Here are our top tips on how to keep your information safe.
We also have Social Media Guidelines to help protect and support students who contribute to and engage with social media.
While we take every step possible to filter out spam and other suspect communications, sometimes scam emails do slip through the net. Things to look out for include:
We recommend that you always treat emails with a degree of caution – especially when they ask for personal information and look like they come from an official source.
Remember, no legitimate organisation, be it your bank, Student Finance Company or the University will ask for personal details such as your username and password by email. If you are ever unsure about such a request, contact the organisation directly via trusted channels such as a customer service line, or the official website.
If you are unsure about any email you have received, or about anything relating to online security, then please contact the i-zone.
The University operates a set of IT procedures to ensure your data is protected while being able to provide you with IT services in support of your time studying at the University.
Although we only access personal information when required, as outlined in our IT Investigation Policy, you should note that:
We also have a set of IT Core Regulations that outline how we expect students to engage with online services. The aim of the regulations is to help ensure our IT facilities can be used safely, lawfully and equitably.
We expect that standards of behaviour respect and consider the University values and the people you’re communicating with across online and social networking sites.