As part of your registration, you will be asked to create your student computing account and password. This will set you up with a student email address and a student username. 

Emails to you can be addressed to either your student email address or to your student username; in both cases, they will be delivered to your student in-box. All university-related email correspondence will be sent to your student in-box, so it’s important that you check it regularly. 

Accessing your student email

There are a number of ways to access your university email, and its associated calendar, tasks and contacts, including:

Enter your student username (e.g. abc123@canterbury.ac.uk) and password when prompted to log in.

Accessing email on your own device:

Microsoft Outlook app

The quickest, and simplest way to add your CCCU email to your Android device is to download and install the Microsoft Outlook app. Microsoft provides instructions on how to set up the app with your email account.

Alternative method: add Exchange account

Please note: Fields and wording may vary on some versions of the Android Operating system.

  1. Open Settings
  2. In Accounts, select Add account
  3. Select Microsoft Exchange ActiveSync
  4. In Email address enter:
    username@canterbury.ac.uk (e.g. abc123@canterbury.ac.uk)
  5. In Password, enter your normal University password
  6. Select Manual Setup
  7. In Domain\Username, enter username@canterbury.ac.uk (e.g. abc123@canterbury.ac.uk)
  8. In Server, enter outlook.office365.com
  9. Check Enable Use Secure Connection (SSL)
  10. Make sure Enable Accept All SSL Certificates is unchecked
  11. Click Done
  12. In the Remote security administration message window, click OK
  13. Click Save in Account Options once you have customized your settings eg. how often you want your device to check for new emails and the content you want to view on your device (i.e. email, contacts, calendar, tasks).
  1. In Settings, select Passwords & Accounts
  2. Select Add Account
  3. Select Exchange
  4. In Email, enter your username@canterbury.ac.uk (e.g. abc123@canterbury.ac.uk)
  5. Press Next
  6. Select: Sign in
  7. You will then be taken to a CCCU login screen. Enter your password
  8. Press Sign In
  9. Select the content to view on your device (i.e. email, contacts, calendar, tasks) and click Save

To forget existing mail account - use the following steps:

  1. In Settings, select Passwords & Accounts
  2. Select Exchange (or CCCU)
  3. Scroll to the bottom of the page
  4. Select 'Delete Account'
  5. Add your new account as explained above.

 

Using Mac Mail

  1. In Applications, select Mail
  2. In Mail dropdown, select Add Account
  3. Select Exchange and click Continue
  4. In Name, enter First name and family name
  5. In Email Address, enter your full length email addressfirstname.familyname@canterbury.ac.uk
  6. In Password, enter your normal University password
  7. Click Sign In
  8. In Username, enter username@canterbury.ac.uk (e.g. abc123@canterbury.ac.uk)
  9. In Server, enter outlook.office365.com
  10. Click Sign In
  11. Select the apps you want to use with this account (i.e. email, contacts, calendar, tasks) and click Done

Add Outlook account

  1. Select Settings
  2. Select Email + Accounts
  3. Select Add an Account
  4. Select Advanced Setup
  5. In Email Address, enter your full length email address (e.g. a.student123@canterbury.ac.uk)
  6. In Password, enter your normal University password
  7. Select Sign In
  8. Select Exchange Activesync.
  9. In Username, enter username@canterbury.ac.uk
    Note: This is NOT your email address but your username for the computer. (e.g. abc1@canterbury.ac.uk)
  10. In Password, enter your normal University password
  11. Leave the Domain field blank
  12. In Server, enter outlook.office365.com
  13. Click Sign In

 

Add Outlook account

  1. Open Microsoft Outlook
  2. If prompted with a New Profile window enter CCCU to identify your university email
  3. Click OK
  4. If the Outlook Startup screen is displayed, select Next on the first screen and Next on the subsequent screen
  5. In Your Name, enter your full length email addressfirstname.familyname@canterbury.ac.uk
  6. In Password, enter your normal University password
  7. Click Next

    Outlook will now begin searching for your mailbox settings, which may take several minutes

  8. In Username, enter username@canterbury.ac.uk (e.g. abc123@canterbury.ac.uk)
  9. Check Remember my credentials box
  10. If prompted, click OK to restart your PC for changes to take effect
  11. Click Finish when you receive a Congratulations window to say that your email account is successfully configured
Please note

If you create a Personal Folder File/Archive on your home PC you will not have access to it or its contents from Outlook on your University PC

Outlook on the web

Outlook on the Web gives you access to your University contacts, calendars, and tasks from almost any device when you have Internet access.

To access your email

  1. Enter outlook.canterbury.ac.uk in your browser.
  2. Sign in with username@canterbury.ac.uk and password to access your own email.

You can also open a Shared mailbox, such as your CCCU team email account

  1. Follow steps as above
  2. Click your name in the upper-right corner and select open other mailbox
  3. Enter the name of the mailbox@canterbury.ac.uk
  4. The mail box will open in a separate window
  5. When finished, select Sign Out on the top right hand side for all the mailboxes you have connected to.

Three levels of service

There are three levels of service available depending on the browser you are using and the operating system (OS) of your device.

  • Best: All features will work.
  • Good: Most features will work.
  • Light: The browser will display the light version of Outlook Web App.

Different browser combinations and if possible use the browser to support best

Light Outlook on the Web

If your device can only support the light version, Outlook on the Web is still very useful as it provides most of the main functions but with fewer features. For example:

  • You can read and send email but it doesn’t have its own spell checker.
  • You can schedule appointments or meetings but not view your calendar by week or month.

In addition to this, the light version is HTML-based, which means it can work better with assistive technologies such as screen readers.

 

Redirecting emails

To redirect your university email to another email account you need to:

  • Log in to your university email account and click on the settings cog at the top right-hand corner of the page.
  • Scroll to "My app settings" and choose "Mail".
  • In the left-hand pane, under the "Options" menu, choose "forwarding". Enter the address that you’d like to redirect your email to and then click "Start Forwarding".

To save a backup of your emails, we recommend you tick the option "Keep a copy of forwarded messages in Outlook on the web".