The arrangements set out in these documents apply to students registered with Canterbury Christ Church University and define the basis of the contractual agreement between you as the student and us as the University.
We recommend you download and save a copy of the linked documents for future reference. However, the documents will be available here for reference throughout your studies.
If you cannot access these documents, please contact the i-zone or email them at i-zone@canterbury.ac.uk.
If you are unsure about what we write and need to discuss it before registering, you can contact us by emailing the i-zone.
We will try not to make material changes to the arrangements we set out in the documents. However, we may need to change our arrangements and regulations. We may need to respond to changes in legal requirements or government policy. We may need to address any ambiguity.
We will give you reasonable notice of material changes and the date they take effect.
We may have to make changes to a course after it has begun. We do this using the Policy on Changes to Published Material Course Information.
We have a Student Protection Plan. It sets out our approach to student protection arising from risks to the continuation of your study. We also explain what we have put in place to mitigate those risks.
What we consider circumstances beyond the control of the University
Circumstances beyond the control of the University that might prevent it from providing the promised service include the following.
- The consequences of a major natural disaster, fire and flood, civil commotion, and acts of terrorism (including cyber-terrorism).
- The actions or laws of any government, local authority or government body, including those outside the UK. These may relate to imposing travel restrictions, quarantines, immigration, and border restrictions, and the total or partial closure of university buildings may be needed.
- Industrial action taken by third parties outside the control of and not contracted to provide goods and services by the University.
- Where a Professional, Statutory or Regulatory Body, or other external governing body, alters or removes permission to teach and/or assess a particular course for a reason unconnected with the University’s compliance with quality and standards.
- The immediate, but not long-term, effects of a severe public health incident, such as a pandemic.
Our commitment to minimise disruption
Where circumstances beyond the control of the University interfere with our ability to provide education services, we will take all reasonable steps to minimise the disruption and prevent or minimise problems.
Examples of the steps we might take
The steps depend on the circumstances but could include the following.
- Changing the timetable, location of study, method of delivery of courses, assessments and assessment regulations.
- Changing course content, module offerings, placements, study abroad opportunities, years in industry and field trips.
- Removing the offer of a particular course, combinations within a course, and specific modules.
How we will keep those affected involved and informed
Where changes are necessary, we will:
- Tell applicants and students about the changes, explaining why we need to make them in a clear and timely way.
- Keep changes to the minimum necessary and ensure as far as reasonably possible to match our contract with students.
- Consult with the Students’ Union at an early stage.
- Treat students, individually and collectively, fairly and consistently.
- Consider the implications for those with particular vulnerabilities, including undertaking an equality impact assessment.
- Ensure we do not compromise academic standards and quality.
- Explain what it means for a student’s study, including identifying reasonable alternatives. We will follow our Policy on Changes to Published Material Course Information, Student Protection Plan and (where relevant) Student Refunds and Compensation Policy.
- Provide regular and effective communication on our plans. We will do this with staff, applicants, students, and the Students’ Union.
- Deal promptly and effectively with any complaints that might arise.
We include our approach in Section 9 of the Conditions of Student Registration.
You will become a registered student at the University.
The Conditions of Student Registration set out the conditions of your registration.
It is an important document which you need to read carefully.
We review and update the document annually to keep it up to date.
We have an Admissions Appeals and Complaints Procedure for Applicants. It is for all applicants to a new course, even a student on a previous course with us.
We have a Student Complaints Procedure for Registered Students. Students studying at partner institutions follow the partner’s complaints procedure.
We have a Student Refunds and Compensation Policy.
We have an Appeals Procedure relating to our academic and professional decision-making. All students make an appeal using this procedure.
We are a member of the Independent Adjudication for Higher Education (OIA) Scheme. After completing our procedures, you can ask the OIA to review your complaint or appeal. The Scheme does not apply to admissions appeals and complaints. The OIA will usually only review issues dealt with through the University’s internal procedures.
Student Discipline
We have a Student Prevention of Harassment and Sexual Misconduct Policy and Student Conduct Procedure. You agree to follow our expectations concerning student behaviour when you register with us.
Professional Conduct
You are subject to the Code of Student Professional Conduct if you study a professional course.
Students following a professional course in the Faculty of Medicine, Health and Social Care are subject to the Low-Level Concerns and Fitness to Practise Policy and Procedures.
Students studying a professional course in the Faculty of Arts, Humanities and Education are subject to the Faculty Professional Suitability Policy and Procedures.
Student Engagement
We expect students to organise their studies and ensure they know their timetable and expectations for attendance at all activities relating to their courses.
The Student Engagement in Learning Policy sets out the expectation that all students participate fully in each module’s learning activities. There is also an expectation that students undertake all components of associated assessments.
The University has a Fitness to Study procedure to support and protect students when their health, wellbeing or behaviour negatively impacts their ability to progress academically.
You agree to pay us your tuition fees and other study charges when registering as a student.
Tuition fees
The following documents set out the arrangements for paying tuition fees to us. We explain what happens if you do not pay your tuition fees.
We also explain the fees you must pay if you change your study plans.
The documents are relevant, regardless of who pays the tuition fees. You may pay your tuition fees yourself. Alternatively, tuition fees may be paid on your behalf through a loan from the Student Loans Company or a Sponsor.
The following applies to students from the United Kingdom:
It would be best if you read this alongside the Tuition Fee Liability Periods - Home (UK) Students.
The following applies to students from outside the United Kingdom:
Tuition fees for all courses are payable annually. The exception is if we told you something different in our offer letter.
We have a Student Refunds and Compensation Policy that sets out the terms under which the University will make refunds and provide compensation to and on behalf of students.
Annual fee increases
If your course lasts longer than one year, tuition fees may be subject to an annual inflationary increase.
The year-on-year tuition fees for courses set in line with the maximum Government tuition fee cap will rise with any subsequent inflationary increase in the fee cap approved by Parliament. The University will publish information about the level of any inflationary increase on its website following a government announcement.
The year-on-year tuition fees for all other undergraduate and postgraduate courses, where the UK Government does not set the tuition fees, will rise each year during the course in line with RPI for September.
Other costs
You may have to meet other costs in addition to your tuition fees. It depends on your course.
We provide details of the additional costs on a course basis under the course information in the online Undergraduate prospectus and the online Postgraduate prospectus.
The Additional Course Cost Information sets out what we include in the tuition fee and what an additional cost is. It applies to all students.
Award Regulations
The Award Regulations are set out in the Regulations for Taught Awards, the Regulations and Framework for Research Awards and the General Regulations for the Conferment of Awards.
You will count credit towards a qualification when you receive credit for your modules.
A few courses have Special Regulations. These vary the rules that apply to a particular course. We explain these in your Course Handbook.
Assessment Procedures
You must meet your course’s assessment requirements before completing the next year of study or receiving your qualification. You may have to withdraw from the course if you do not meet these requirements.
We use academic judgment to decide whether you meet the learning outcomes of your studies.
Details of the assessment arrangements are in your course and module handbooks.
Academic Integrity
The Student Academic Integrity Policy sets out the Un iversity’s commitment to academic integrity. It defines academic integrity and misconduct and explains the support available to students to develop good academic practices.
It is intellectually dishonest to cheat. It is a University offence. A student who cheats might gain an unfair advantage. It prevents fair assessment. Cheating includes paying for work from someone else and submitting it as one’s own. ‘Plagiarism’ occurs when a student submits an assessment containing work that is not the student’s work or submitted in another evaluation without acknowledging the sources. We use text comparison software to check a student’s work.
In the Student Academic Misconduct Procedure, we explain how we deal with academic misconduct.
All students must abide by the Core Regulations for the use of IT. It explains what we expect of a student to keep University computing services secure. Students breaking these Regulations may face disciplinary action. Students must follow the Email Use Policy and the Social Media Guidelines for Students.
If you use our library services, you must follow the Library Code of Conduct and Library Regulations.
Intellectual Property relates to the outputs of creative endeavour in literary, artistic, industrial and scientific fields that are new, innovative and capable of protection. We explain our arrangements relating to students in the Intellectual Property Policy.
When you apply to us and register, we use the personal information you gave us. We explain how we do this in the Data Protection Information for Students. We set out where we may pass personal information to third parties.
We use your information to process your registration, keep in touch, and provide services and facilities. It is essential it is correct. You need to keep your personal information up to date. You can do this by telling us of any changes or errors. You must notify us promptly if you change your name, resident country, or contact details.
On the student portal, we explain how you may change your personal information. Before updating our records, we may ask you to provide evidence of the change.
Christ Church Students’ Union is a Charity. It is independent of the University and provides support and representation across all our campuses. Students run it for the benefit of all student members.
The University approves the Students’ Union constitution (called the Articles of Association) and the Students’ Union Code of Practice.
We will pass certain personal information to the Christ Church Students’ Union. We do this under a data protection agreement. The reason is to enable you to use the Students’ Union’s facilities and services. You can ask us not to pass the information to the Students’ Union by emailing i-zone (i- zone@canterbury.ac.uk).
Our Commitment to Free Speech
Canterbury Christ Church University strongly endorses and promotes freedom of speech and academic freedom as part of our Mission and Values. It is enshrined in the University’s Articles of Association (Article 92). Free speech supports an environment for innovation, critical thinking, and scholarly engagement. You can read more about our approach on our free speech webpage.
Freedom of speech empowers all individuals to express their opinions and ideas openly without interference, provided these expressions are within the law.
Academic freedom safeguards academics’ intellectual autonomy, enabling them to explore, question, and introduce new or contentious ideas within the law without fear of negative repercussions affecting their employment or careers.
Our Code of Practice on Free Speech
We set out our commitment to these principles in our Code of Practice on Free of Speech, which emphasises the very high level of importance we attach to lawful free speech in expressing a viewpoint as foundational to a university. Alongside the Code, we provide a fuller summary of its contents on our free speech webpage.
We explain the relevance of free speech to all our activities, including learning, teaching and assessment, and research. Free speech extends to meetings, training, events, and public engagement with visiting speakers. We pledge to protect lawful free speech to foster dialogue and debate in all these activities.
Supporting a Diversity of Perspectives
We support individuals’ right to express their views freely within the law to encourage a diversity of perspectives within the University, even when controversial or contested. We recognise that free speech within the law may include speech that some find offensive. We expect those attending University events to be respectful of the differing opinions of others in the interest of open debate.
We integrate the free speech principles into our operational and policy-related activities to create an environment where we can promote different viewpoints while respecting the person.
We recognise the role of protest as a form of valid expression, provided it does not obstruct the free exchange of ideas, incite hatred or unlawful harassment or put individuals’ health and safety at risk.
Addressing Concerns and Complaints
We have an internal process to address eligible complaints about free speech and a separate process for raising concerns about events.
The Office for Students (OfS) operates a complaints scheme about free speech issues for members, students, staff, applicants for academic positions, and visiting speakers, with details available on its website.
If you told us you have a disability that might affect your studies, placements, examination or assessment, we would start to make the arrangements. However, you may need to provide us with further information to enable us to make reasonable adjustments under the Equality Act 2010.
If you need to tell us about a disability, you can contact us at the email address disability@canterbury.ac.uk.
Disability advice and guidance are available from Student Wellbeing.
If you change your mind about joining us after accepting an offer on a course, you can cancel the place within 14 days. This cancellation period ends 14 days after the day on which you accepted our offer.
You can cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You need to tell us of your decision to cancel the offer of a place. All you need to do is tell us before the cancellation period ends. You can do this in several ways:
- You can use the cancellation form we provide below. However, you do not have to use this form.
- You can email admissions@canterbury.ac.uk
- You can write to us at:
Student Recruitment
Canterbury Christ Church University
North Holmes Road
Canterbury
Kent
CT1 1QU
If you cancel, we will repay any course fees we receive. We will refund the fees without undue delay, not later than 14 days after the day you inform us about your decision. We use the same means of payment as you used for the payment.
You will not pay any course fees if you decide to cancel within 14 days.
You can withdraw from your course at any other time.
You may be responsible for paying some or all course fees if you start your course and withdraw later. It depends on the date that you withdraw.
If you withdraw more than 14 days following the start of the course, you will have to pay some course fees. We explain this in:
Our registered address is Canterbury Christ Church University, North Holmes Road, Canterbury, Kent, CT1 1QU.
We are a Registered Company limited by guarantee (No: 4793659) and a Registered Charity (No: 1098136).
The Office for Students (OfS) regulates Canterbury Christ Church University. Our OfS Register Number (UKPRN) is: 10001143.
The OfS is the independent regulator of higher education in England. It aims to ensure that every student, whatever their background, has a fulfilling higher education experience that enriches their lives and careers.
Further details about its work are available on the OfS website.