The arrangements set out in these documents apply to students registered with Canterbury Christ Church University and define the basis of the contractual agreement between you as the student and us as the University.

 

We recommend you download and save a copy of the linked documents for future reference. However, the documents will be available here for reference throughout your studies.

If you cannot access these documents, please email the i-zone (i-zone@canterbury.ac.uk).

If you are unsure about what we write and need to discuss it before registering, you can contact us by emailing the i-zone (i-zone@canterbury.ac.uk).

 

We will try not to make material changes to the arrangements we set out in the documents. However, we may need to make changes in our arrangements and regulations. We may need to respond to changes in legal requirements or government policy. We may need to address any ambiguity.

We will give you reasonable notice of material changes and the date they take effect.

We may have to make changes to a course after it has begun. We do this using the Policy on Changes to Published Material Course Information.

We have a Student Protection Plan. It sets out our approach to student protection arising from risks to the continuation of your study. We also explain what we have put in place to mitigate those risks.

Should industrial action, a pandemic, an endemic or other circumstances beyond the control of the University interfere with our ability to provide education services, we will take all reasonable steps to minimise the disruption.

We give below examples of circumstances beyond the control of the University. These are only examples because other emergencies might arise. The examples include the following.

  • The consequences of a major outbreak of disease; a natural disaster; extreme weather conditions; fire and flood; civil commotion; and acts or threats of terrorism.
  • The actions and laws of any government, local authority or government body. It includes those outside the United Kingdom. These might include imposing travel restrictions, quarantines, immigration and border restrictions. They might also need the total or partial closure of our buildings.
  • Industrial action taken by University staff or third parties.

In these circumstances, we will do all we reasonably can to minimise the disruption to our educational services. The steps depend on the emergency. Examples include:

  • Making changes to the timetable, location of study, method of delivery of courses, assessments and assessment regulations.
  • Making changes to course content, module offerings, placements, study abroad opportunities, years in industry and field trips.
  • Removing the offer of a particular course, or combinations within a course, and specific modules.

Where changes are necessary, we will:

  • tell applicants and students about the changes and explain why they are necessary in a clear and timely way
  • keep changes to the minimum necessary and ensure as far as reasonably possible to match our contract with students
  • consult with the Students’ Union at an early stage
  • treat students, individually and collectively, fairly and consistently
  • take account of those with particular vulnerabilities
  • ensure we do not compromise academic standards and quality
  • explain what it means for a student’s study. It includes identifying reasonable alternatives. We will do this in line with our Policy on Changes to Published Material Course Information.
  • provide regular and effective communication on our plans. We will do this with staff, applicants, students, and the Students’ Union
  • deal promptly and effectively with any complaints that might arise

We include our approach in Section 9 of the Conditions of Student Registration.

 

You will become a registered student at the University.

The Conditions of Student Registration set out the conditions of your registration.

It is an important document, which you need to read carefully. We attach it to the pdf version of these Terms and Conditions.

We review and update the document annually to keep it up to date.

We have an Admissions Appeals and Complaints Procedure for Applicants. It is for all applicants to a new course, even a student on a previous course with us.

We have a Student Complaints Procedure for Registered Students. Students studying at partner institutions follow the partner’s complaints procedure.

We have a Student Refunds and Compensation Policy.

We have an Appeals Procedure relating to our academic and professional decision-making. All students make an appeal using this procedure.

We are a member of the Independent Adjudication for Higher Education (OIA) Scheme. After completing our procedures, you can ask the OIA to review your complaint or appeal. The Scheme does not apply to admissions appeals and complaints. The OIA will usually only review issues dealt with through the University’s internal procedures.

 

Student Discipline

We have a Student Code of Conduct, Unacceptable Behaviour Policy and Student Disciplinary Procedure. You agree to follow our expectations concerning student behaviour when you register with us.

Professional Conduct

If you study a professional course, you are subject to the Code of Student Professional Conduct.

Students following a professional course in the Faculty of Medicine, Health and Social Care are subject to the Low-Level Concerns and Fitness to Practise Policy and Procedures.

Students studying a professional course in the Faculty of Arts, Humanities and Education are subject to the Faculty Professional Suitability Policy.

Student Engagement

We expect students to organise their studies and ensure they know their timetable and expectations for attendance at all activities relating to their courses.

The Student Engagement in Learning Policy sets out the expectation that all students participate fully in each module’s learning activities. There is also an expectation that students undertake all components of associated assessments.

The University has a Fitness to Study procedure to support and protect students when their health, well-being or behaviour negatively impacts their ability to progress academically.

You agree to pay us your tuition fees and other study charges when registering as a student.

Tuition Fees

The following documents set out the arrangements for paying tuition fees to us. We explain what happens if you do not pay your tuition fees.

We also explain the fees you will need to pay if you change your study plans.

The documents are relevant, regardless of who pays the tuition fees. You may pay your tuition fees yourself. It may be that tuition fees come on your behalf through a loan from the Student Loans Company or a Sponsor.

The following applies to students from the United Kingdom:

Your Fees Your Responsibilities: Home (UK) Students: Student Tuition Fees: Payment and Debt Arrangements

You should read this alongside the Tuition Fee Liability Periods - Home (UK) Students.

The following applies to students from outside the United Kingdom:

Your Fees Your Responsibilities: Overseas / EU Students: Student Tuition Fees: Payment and Debt Arrangements

Tuition fees for all courses are payable on an annual basis. The exception is if we told you differently in our offer letter.

We have a Student Refunds and Compensation Policy that sets out the terms under which the University will make refunds and provide compensation to and on behalf of students.

 

Annual Fee Increases

If your course lasts longer than one year, tuition fees may be subject to an annual inflationary increase for every year.

The year-on-year tuition fees for courses set in line with the maximum Government tuition fee cap will rise with any subsequent inflationary increase in the fee cap approved by Parliament. The University will publish information about the level of any inflationary increase on its website following a Government announcement.

The year-on-year tuition fees for all other undergraduate and postgraduate courses, where the UK Government does not set the tuition fees, will rise each year during the course in line with RPI for September.

 

Other Costs

You may have to meet other costs in addition to your tuition fees. It depends on your course.

We provide details of the additional costs on a course basis under the course information in the online Undergraduate prospectus and the Postgraduate prospectus.

The Additional Course Cost Information sets out what we include in the tuition fee and what is an additional cost. It applies to all students.

 

You must meet your course’s assessment requirements before completing the next year of study or receiving your qualification. You may have to withdraw from the course if you do not meet these requirements.

We use academic judgment to decide whether you meet the learning outcomes of your studies.

Details of the assessment arrangements are in your course and module handbooks.

Academic Integrity

The Student Academic Integrity Policy sets out the University’s commitment to academic integrity. It defines Academic Integrity and Academic Misconduct and explains the support available to students to develop good practice in their academic endeavours.

It is intellectually dishonest to cheat. It is a University offence. A student who cheats might gain an unfair advantage. It prevents fair assessment. Cheating includes paying for work from someone else and submitting it as one’s own. ‘Plagiarism’ occurs when a student submits an assessment containing work that is not the student’s work or submitted in another evaluation without acknowledging the sources. We use text comparison software to check a student’s work.

In the Academic Misconduct Procedure, we explain how we deal with academic misconduct.

All students must abide by the Core Regulations for the use of IT. It explains what we expect of a student to keep University computing services secure. Students breaking these Regulations may face disciplinary action. Students must follow the Email Use Policy and the Social Media Guidelines for Students.

If you use our library services, you must follow the Library Code of Conduct and Library Regulations.

Intellectual Property relates to the outputs of creative endeavour in literary, artistic, industrial and scientific fields that are new, innovative and capable of protection. We explain our arrangements relating to students in the Intellectual Property Policy.

When you apply to us and register, we use the personal information you gave us. We explain how we do this in the Data Protection Information for Students. We set out where we may pass personal information to third parties.

We use the information we hold to process your registration, keep in touch with you and provide services and facilities. It is essential it is correct. You need to keep your personal information up to date. You can do this by telling us of any changes or errors. You must notify us promptly if you change your name, your resident country, or your contact details.

On the student portal, we explain how you may change your personal information. Before updating our records, we may ask you to provide evidence of the change.

Christ Church Students’ Union is a Charity. It is independent of the University and provides support and representation across all our campuses. Students run it for the benefit of all student members.

The University approves the Students’ Union constitution (called the Articles of Association) and the Students’ Union Code of Practice.

We will pass certain personal information to the Christ Church Students’ Union. We do this under a data protection agreement. The reason is to enable you to use the Students’ Union’s facilities and services. You can ask us not to pass the information to the Students’ Union by emailing i-zone (i- zone@canterbury.ac.uk).

We commit to promoting freedom of speech. We have a Code of Practice on the Freedom of Speech. This Code applies to the Students’ Union as well.

If you told us you have a disability that might affect your studies, examination or assessment, we would start to make the arrangements. However, you may need to provide us with further information we request to make reasonable adjustments under the Equality Act 2010.

If you would like to tell us about a disability, you can use the email address disability@canterbury.ac.uk to contact us.

Disability advice and guidance are available from Student Wellbeing.

If you change your mind about joining us after accepting an offer on a course, you can cancel the place within 14 days. This cancellation period ends 14 days after the day on which you accepted our offer.

You have this right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You need to tell us of your decision to cancel the offer of a place. All you need to do is tell us before the cancellation period ends. You can do this in several ways:

  1. You can use the cancellation form we provide below. However, you do not have to use this form.
  2. You can send an email to admissions@canterbury.ac.uk
  3. You can write to us at:

 

Student Recruitment
Canterbury Christ Church University
North Holmes Road
Canterbury
Kent
CT1 1QU

If you cancel, we will repay any course fees we receive. We will refund the fees without undue delay, not later than 14 days after the day you inform us about your decision. We use the same means of payment as you used for the payment.

You will not pay any course fees if you decide to cancel within 14 days.

You can withdraw from your course at any other time.

You may be responsible for paying some, or all, of the course fees if you start your course. It depends on the date that you withdraw.

If you withdraw more than 14 days following the start of the course, you will have to pay some course fees. We explain this in

Your Fees Your Responsibilities: Home (UK) Students: Student Tuition Fees: Payment and Debt Arrangements

Your Fees Your Responsibilities: Overseas / EU Students: Student Tuition Fees: Payment and Debt Arrangements.

 

Our registered address is Canterbury Christ Church University, North Holmes Road, Canterbury, Kent, CT1 1QU.

We are a Registered Company limited by guarantee (No: 4793659) and a Registered Charity (No: 1098136).

The Office for Students (OfS) regulates Canterbury Christ Church University. Our OfS Register Number (UKPRN) is: 10001143

The OfS is the independent regulator of higher education in England. It aims to ensure that every student, whatever their background, has a fulfilling experience of higher education that enriches their lives and careers.

Further details about its work are available on the OfS website.