Now you’re a student there’s a range of IT services and software available to support you in your studies both on campus and at home. 

To access your online services, you need a Canterbury Christ Church University computing account.

Once you get nearer to joining us (four to five weeks before your start date) and have met the key conditions of your offer, you’ll be sent an email titled 'Create your Canterbury Christ Church University computing account'. 

You'll need this email to create your account, as it contains your CCCU username and a temporary password. As part of the account creation process, you need to re-set your password. Your new password must be a minimum of 14 characters, but the longer and more complex the better. See our top tips for choosing your password.

Please note: if you already have a computing account with another public sector institution, like the NHS, government or a school (e.g. because you are employed by them), you may find that your browser automatically defaults to your other account when you try to log into our online services. 

There are several ways to get around this, including: 

  • opening a new ‘incognito’ window in order to access your Canterbury Christ Church services
  • clearing your history/browsing data before accessing your CCCU services
  • using one browser to access your CCCU services and a different browser for the other institution. (Although we recommend using Chrome, you should be able to access this website and our systems using other browsers such as Firefox and Edge.)

One of the first things you’ll want to do is access the Wi-Fi. Eduroam is our free student Wi-fi service.

The easiest way to connect to eduroam is to download and run the automatic configuration app.

You can find these apps in your usual app store. You can also download eduroamCAT directly from the eduroam website.

One advantage of this app-based approach is that you don’t need to be on campus to set up your University Wi-fi. Simply download the relevant app from the comfort of your home and fill in the required details. Your device will then be ready to connect as soon as you arrive.

For further information click here

All accommodation has free Wi-Fi via Eduroam, meaning you’ll be able to keep on top of your studies and stay connected with friends and family from your new home. I

Once connected, you can use this Wi-Fi at other universities and libraries too!

Our Virtual Learning Environment, or VLE, is known as Blackboard. Blackboard is your online learning hub. Your Course Team will post your course information and resources on Blackboard. This is where you can access recorded lectures and take part in online learning activities. Blackboard will also be where you’ll submit assignments or essays via Turnitin.

Finding your way around Blackboard

Institution Page
When first logging in to Blackboard you will arrive on the Institution Page of Base Navigation.  Here you will find links to important information, support and guidance as well as direct links to our other tools e.g. PebblePad, Padlet, Mentimeter as well as Student Webpages.

Courses and Modules
To the left hand side of the Blackboard Base Navigation page you will find the list of courses on which you are enrolled. Click on the name to open and view the site.

Profile Page
Selecting your name from the left-hand menu on Base Navigation will open your profile page.  Please take a moment to hover and select the pencil icon that appears next to certain fields, such as; your profile image, pronunciations, pronouns and notifications.

Activity Stream
The Activity Stream offers a consolidation of all the most important information and activities across all courses and modules you are enrolled on, see what's new, what is due and what needs attention.

This link will display a summary for each module course site with what has been marked or what is due to be submitted.

For further guidance and support using Blackboard please visit our online guides.

Your university email will be the main way that you’re contacted, so we’ve made sure you can access your email, calendar, tasks and contacts from the comfort of your own home. If you’re always on the go, why not link your emails to your phone or tablet device? Visit here for further instructions.

As a Christ Church student you can download software, including Microsoft Office and Sophos Antivirus, for free.

You also have up to 1TB of free cloud storage with Microsoft OneDrive. The great thing about OneDrive is that you can store all your documents in one place and access your files from anywhere, at any time. You can also share your work with others and collaborate with easy-to-use sharing tools. 

We recommend that you have your own laptop computer as there will be lots of online resources, recorded lectures and activities for you to engage with, to support your independent learning, both on and off-campus.

Your first step is to discuss any special equipment or software requirements with your course to ensure you have what you need from the start.

  • For most courses, a Windows laptop is recommended with an Intel i5 processor with 8GB Ram.
  • For creative arts courses e.g. music or media related courses an Apple MacBook may be more appropriate.
  • If you are studying computing or engineering subjects you may wish to consider a higher specification laptop to support your studies, for example, an i7 processor with 16GB Ram.

Make sure your device has the latest system updates, anti-virus protection and is protected with a password or PIN code.

Please note that only devices with the following operating systems can connect to the university WIFI: Microsoft Windows: 8.1, Windows 10 and RT 8.1, Apple Mac OS: 10.12 and newer, Linux OS: later versions supporting WPA2 Enterprise/AES encryption.

If you do not have a laptop, when on campus, there are many PCs and Apple Macs to use. You can also borrow a laptop while in the library and a small number of laptops are even available for 24hour loan, off-campus use.

If you are in financial hardship and worried about accessing essential IT equipment to support your studies, please contact our Student Support Advisers for advice on

IT Training

Develop your digital capabilities. Take the digital capabilities questionnaire through Jisc to reflect on your confidence and skills across a range of online capabilities that will help you study in a digital world.

If you need to upgrade your computer skills, the expert IT Service Hub is on hand to help with training, support and advice.


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