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Chat with the i-zone and IT Hub.

The i-zone is your student helpdesk and one-stop shop for information about all aspects of life at university. If they do not know the answer to your question, they will know who to ask.

They work with the IT Hub, so that together they can answer any IT questions and ensure you have the technical support you need to succeed in your studies.

The first thing you may want to do is check if your question is answered by one of the i-zone FAQS. A regularly updated database of the most common questions asked by students, it is a great place to start.

How to contact us

  • Live Chat - when available you will see the blue "Chat with us" button on the bottom right of this page
  • Email - 
  • Face-to-face at Augustine House
  • Telephone - 01227 922222
Live Chat and Email

Monday to Friday 9am-7pm
Saturday and Sunday 11am-5pm

Phone Monday to Friday 9am-5pm

Augustine House

Face to Face at Augustine House

Monday to Friday 9am-7pm
Saturday and Sunday 11am-5pm

Verena Holmes

Face to Face at Verena Holmes

Monday to Friday 9am-5pm



Face to Face at Medway

Monday and Wednesday 9am-2.00pm

Tuesday, Thursday and Friday 9am-4.30pm

Why use Live Chat?

On every student webpage there is a ‘Chat with Us’ blue box in the far right bottom corner. When you click on it you are asked to provide your name and email and then choose which team you want to speak to talk to. It is that simple!

  • It is easy to use – just like instant messaging.
  • You get your queries resolved quickly – we try to answer your question there and then.
  • If browsing the webpages and you have a question you can ask straight away.
  • The service is available in the evening and weekends.
  • You get emailed a record of the chat so you can easily access any useful links or instructions.

Ask the i-zone...

Augustine House
Augustine House & Hall, Rhodaus Town, Canterbury CT1 2YA
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