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Chat with the i-zone and IT Hub.

The i-zone is your student information help desk - if we do not know the answer to your question, they will know who to ask.

The experienced and dedicated team provides quality information and advice on the process and procedures that support your student life. 

We answer around 80% of all the queries we get. If we can’t answer your query directly, we liaise with the other University departments to ensure your enquiry is answered by the right team.

We understand that the transition into University life is important and we’re here to help you every step of the way from before you start right up until your graduation. 

i-zone FAQS

Did you know that your question may be answered by one of the i-zone FAQS?

We have a  regularly updated database of the most common questions asked by students, and this is a great place to start if you have an enquiry. 

How to contact us

  • Live Chat - when available you will see the blue "Chat with us" button on the bottom right of this page
  • Email -
  • Face-to-face
  • Telephone - 01227 922222

Opening Times

Live Chat and Email

Monday to Friday 9am-7pm
Saturday and Sunday 11am-5pm

Phone Monday to Friday 9am-5pm

Face to Face at Augustine House

Monday to Friday 9am-7pm
Saturday and Sunday 11am-5pm

Face to Face at Verena Holmes

Monday to Friday 9am-5pm during term times

Face to Face at Medway

Monday to Friday 9am-4.30pm


Why use Live Chat?

On every student webpage there is a ‘Chat with Us’ blue box in the far right bottom corner. When you click on it you are asked to provide your name and email and then choose which team you want to speak to talk to. It is that simple!

  • It is easy to use – just like instant messaging.
  • You get your queries resolved quickly, by a real person not a bot, and we try to answer your question there and then.
  • If browsing the webpages and you have a question you can ask straight away.
  • The service is available in the evening and weekends.
  • You get emailed a record of the chat so you can easily access any useful links or instructions.

Ask the i-zone...

Augustine House
Augustine House & Hall, Rhodaus Town, Canterbury CT1 2YA
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