Studying at a partner institution

If you have applied at a partner institution and have any questions about your application including:

• Changing your personal details
• Withdrawing your application
• You have not been invited to register,

Please contact the Admissions Team at your Partner College:

• London School of Commerce (LSC) lsc.admissions@lsclondon.co.uk Contact number: 0207 357 0077
• Global Banking School (GBS) admissions@globalbanking.ac.uk / Contact number: 0208 092 9440
• Elizabeth School of London (ESL) admissions_cccu@elizabethschool.com / Contact number: 0203 340 8091.
• UKMC admissions@ukmc.ac.uk

Your Canterbury Christ Church University computing account

As well as the online services provided by your place of study, you will get:

• a Canterbury Christ Church University username and computing account
• a Canterbury Christ Church University email address (@canterbury.ac.uk) and inbox

You will be invited to set up your CCCU computing account as part of your registration. The password you choose must be at least 14 characters long, but more than 14 is even better. 

Keeping your account secure

Two-factor authentication is an important security feature. This feature allows us to automatically verify your identity if you are struggling to gain access to your account (for example, a locked account or forgotten password).

The recommended recovery methods are:

• Mobile number or landline - you will receive a recovery code via text or call.
• Personal email address - you will receive a recovery code via email (this can’t be your University email address).

There is also a third option available:

• Microsoft Authenticator app - this is an app that you can download on your smart phone and you are able to verify your identity by approving the request on the app. If you wish to use the Authenticator app, we strongly recommend that you also use at least one other method as a backup.

Any personal information you enter into the Microsoft Account Recovery system will only be stored and used for the purpose of account recovery.

We advises that you enter at least two of these methods (phone and personal email are recommended) however, three would ensure that you were always able to choose the best option for you at the time (just in case you leave your phone at home that day). Find out more, including how to re-set your password or unlock your account.

Your Canterbury Christ Church University email

You are expected to check your Canterbury Christ Church University emails regularly. This is how CCCU will contact you with regards to your registration, your assessments and other important topics related to your studies.

To make it easier to manage your emails, you can arrange for your CCCU emails to be forwarded to a different email address that you access more regularly. 

1. Log in to your Canterbury Christ Church University email account using Webmail.
2. Click the 'Settings' button (which looks like a 'gear' symbol) at the top-right of the screen.
3. Click the 'View all Outlook settings' button.
4. In the list of options, click 'Forwarding'.
5. Tick the 'Enable forwarding' box, then type your preferred email address.
6. Optional: Tick the 'Keep a copy of forwarded messages' box if you would like to save a copy of each forwarded message in your University inbox.
7. Click the 'Save' button.

To back up your emails, we recommend you tick the option, ‘Keep a copy of forwarded messages’.

You will need your CCCU username to log in to CCCU's online services throughout your studies. This includes the CCCU student portal MyRecord which is where you can:

• register for your first year of study
• re-register for each subsequent year of study
• update the contact details that CCCU holds for you, like your personal email and telephone number
• get your academic results.

Both CCCU and your place of study require up-to-date contact details for you. Once you have a CCCU computing account, you can change your contact details at any time via MyRecord.

All students need to register with Canterbury Christ Church University at the start of each new year of study.

Once registration for your course is open and you are eligible to register/re-register, you will receive an email from Canterbury Christ Church University inviting you to do so.

You will only be able to register/re-register after this email has been sent.

• More about registering as a student for the first time
• More about re-registering for each subsequent year of study

Students at Elizabeth School of London (ESL), Global Banking School (GBS) and London School of Commerce (LSC): Please see your Course Essentials for bespoke guidance on registering for the first time. 

You will be expected to attend lessons, study at home and submit work on time.

Your place of study is responsible for the management of your studies, including your timetable. You will be given a teaching timetable each term, which will tell you when your classes are, when you need to submit your assignments and when your exams will be. 

If you wish to make a change to your studies (e.g. to interrupt or withdraw), it is very important that you advise Canterbury Christ Church University as well as your place of study. This will ensure you are aware of any financial implications, and can access the appropriate resources and support. 

Academic misconduct

Allegations of academic misconduct are taken very seriously with the most severe consequence being withdrawn from the course. Examples of academic misconduct include contract cheating and plagiarism. Plagiarism is defined as taking another person’s work or idea and claiming it as your own. To avoid plagiarism when writing assignments, make sure you reference other work correctly.

Academic appeals

If you feel you have grounds to appeal against the decision-making process of a university body, this process is outlined in the University’s Official Academic Appeal Procedure.

Complaints

If you feel you have grounds for complaint, then you should raise the matter with staff at your place of study and follow your institution’s own complaints procedure. They will look into your complaint and try to resolve it. If you are not satisfied with their response, they will explain to you how to progress the complaint to the formal stage if necessary. For more information, please see our Complaints Procedure for students at partner institutions.

Certificate and Higher Education Achievement Reports (HEARs)

Your final degree certificate and HEAR (Higher Education Achievement Report) transcript may be posted to your home address (as stated in MyRecord at the time of posting) or to your place of study. If in doubt, please check with your place of study.

If you are entitled to an undergraduate maintenance loan and you are fully registered with CCCU before the start of your course, you will receive your first payment on the scheduled instalment date as per your Financial Notification from Student Finance. This is usually the start date of your course.

If, however, you register close to or after your course start date, your loan will be paid within 7 working days.

If you still have not received your maintenance loan within 7 working days of your registration and your course has already started, please contact your partner institution. For all other general fees and finance queries, please contact your partner institution. You can find the specific contact details under each institution below.

You may notice that it continues to say 'awaiting confirmation' on your Student Finance England portal, even after you have completed registration. This is perfectly normal as it usually takes 24-48 hours for your status to be updated once we have confirmed your registration. Any information that does not match (e.g. your names, date of birth, year of study and course title) could cause a delay in the processing of your payment.

If you decide to interrupt or withdraw from your studies, there may still be fees due. Please see here for further details on financial implications associated with withdrawing or interrupting.

Council tax exemption

Council tax can cost households over £100 a month but, if you are a full-time student and fully registered for the current year of study, you may be exempt.

• Council tax exemption for UK students
• Council tax exemption for international students

If your circumstances mean you are exempt from paying council tax, you will be able to get an exemption certificate via MyRecord. Once everyone who is applicable in your household has their exemption certificate, you should send them together in the same envelope to your local council. 

Always seek early advice if you receive a bill and you are not sure why.

It’s important that you complete your assessments, including exams, on time and there is a wide range of support available to help you to do so. 

You must ensure that you are available for your exams, which are published in advance of the assessment periods.

Exceptional circumstances

The exceptional circumstances process enables you to request a short coursework extension or a further chance to take an exam or time-constrained assessment if you’re facing challenges that are short-term (e.g.1-2 weeks), exceptional, unexpected and beyond your control. 

Partner students need to make an exceptional circumstances request using the forms available from their Course Administrative team within their Partner Institution.

There are three types of requests you can make (listed below):

• Self-Certification Requests (for 7 day coursework extensions, or postponed exams/time-constrained assessments)
• Evidence-Based Extension Requests (for 7- or 14- day coursework extensions, or postponed exams/time-constrained assessments)
• Impaired Performance (only for exams and time-constrained assessment that has already been attempted)

When you submit your forms, you’ll need to supply:

• your student ID number
• all relevant module titles and codes (module codes start with the letter 'M' and are a maximum of 9 digits in length - find these on the module Blackboard or in your Course Handbook)
• your assessment deadline(s) or date(s); plus
• if you are submitting an evidence-based extension or impaired performance request, you must also provide evidence with your request form (forms received without supporting evidence will be declined).

Check out further information about each of these request types, including when they must be submitted, the acceptable reasons and evidence requirements.

You must make sure that you put on the form all the assessments from all your subjects that you want to be considered. The University will not consider any assessments you have not listed on the form, and you will not be able to add assessments to your request once a decision has been taken on it.

You will need to submit your request in line with the guidance provided by your Course Team. If you’re unsure how and where to submit your request, check your module VLE (for example Blackboard) or Course Handbook.

Results

You’ll receive a notification to your CCCU email address that your results are ready. You can then access them by logging into in MyRecord (in the ‘My Studies’ tab, under ‘My Assessments’).