Welcome to Canterbury Christ Church University and thank you for choosing to live in our accommodation for the next year.
Inside this handbook is useful information for you as a resident. Please take the time to have a good read-through and make sure you understand all the obligations and responsibilities that come with moving away from home. It’s a guide to independent living and should help you ease the transition into student life, including a list of contacts to gain advice, support or guidance whilst staying with us.
We hope you have an amazing time and look forward to getting your feedback about your experience at Christ Church in our annual National Student Housing Survey at the end of your stay.
The Accommodation Licence Agreement that you’ve accepted is a legal contract between you and the University. It lays out clearly the obligations that you have as a licence holder in the accommodation and the obligations that the University has to you. The minimum duration of the agreement between the University and the Student is for the Licence Period stated in your Summary of Offer.
You MUST read the Licence Agreement to fully understand these obligations.
Your online induction will be available approximately 21 days before you arrive. This will guide you through instructions on how to book your arrival date and time.
In all student accommodation, we provide a fridge, freezer, electric kettle, cooker, microwave, vacuum cleaner, toaster, iron and ironing board. Additionally, washing machines are provided where not offered communally. Rooms are supplied with a mattress and bed base, wardrobe, desk and computer chair, bookshelf, notice board, curtains or blinds, floor covering, lampshade, waste paper bin and electrical and TV sockets.
Although we do our best to ensure your room is ready for you, the Arrival Inventory Form is your opportunity to record if there is anything that is missing or damaged and take photos if possible. If we don’t receive a completed room inspection form from you within 7 days of arrival, we’ll assume that all decoration, fixtures, fittings and other inventory items meet our letting standard.
At the end of your licence period, you will be asked to complete a Departure Inventory Form. We will then carry out an inspection, and taking into account any fair wear and tear, you'll be invoiced for any missing or damaged items.
You’ll need to bring a duvet, pillows and bed linen and details of the bed size in your room will normally be available on the individual site webpage.
You will also need to bring items such as:
You can purchase goods and get them delivered here before you arrive, by going to UniKitOut. However only do this once you have received and accepted your accommodation offer, as they will need your accommodation address details.
Toilet rolls are not provided in ensuite rooms and shared toilets, although there will be one as part of your welcome pack when you arrive.
All bedrooms have a notice board so that you can put up pictures and posters. Please ensure that you don’t affix any posters, pictures or any other items to the walls in your accommodation as you will be for any redecoration needed.
Items that are not permitted and which you should not bring with you include:
In all cases, you’ll be given information about where to collect your key in the e-induction. It is important that you remove the key tag, identifying your address immediately.
Please take care not to lose your keys or access card. Replacements are available from Security, but a charge of up to £150 could be payable as in some cases, it may be necessary to change your lock which will incur an additional charge.
For those who have been offered on-site parking, a deposit of £30 will be required for the parking fob which will only be refunded once the fob has been returned.
Do not give your keys to anyone else: keep them safe.
Keys will be only be available for collection on your booked slot.
Going to University is a challenging and exciting experience with lots of opportunities, but many students find adjusting to a new environment can be difficult. We provide accommodation for a diverse range of students from different backgrounds and expect you to be tolerant and flexible in your dealings with the other students you will be living with.
The first few weeks at University are likely to be different from what you are used to and you may find things overwhelming at first.
We would like you to feel comfortable and settled in your accommodation and regard it as your home. However, please be mindful that appropriate attire must be worn when collecting post or visiting the reception areas in the residences.
If you find that you need information, please contact the University’s i-zone as the central information point of contact for all students, or go to useful university information.
If you need advice, support or guidance, please contact our Student Wellbeing Services. Our Student Wellbeing Services are here should you need someone to talk to. For instance, you can book a chat with our Student Wellbeing Advisors. Their friendly service is free, impartial, non-judgemental and confidential.
The majority of students in our accommodation share facilities and therefore need to collectively organise certain tasks. We strongly suggest that during the first week you sit down with house/flatmates and confirm ground rules regarding noise, study times, guests and the sharing of personal belongings.
Accommodation staff will be available during the first couple of weeks at your sites and we also have Student Accommodation Champions (2nd or 3rd-year students who live in university accommodation) to offer advice and guidance on living together.
You are responsible for the behaviour of your guests and these guests will be expected to comply with all Terms and Conditions of your Licence Agreement when they are in the accommodation.
Guests must not be left in accommodation unaccompanied. Residents are limited to one overnight guest for no longer than two nights in any one calendar week (Mondays to Sundays), and there must be a break of at least two nights between visits. Any guest, day or night, must be signed in with the residence Security staff by 10pm or leave by 10pm. Where there is no site office, please sign into the site where you picked up your keys when you first arrived.
It is in everyone’s interests to maintain a clean, hygienic and safe environment. All residents are responsible for the cleanliness of their own bedrooms and ensuite rooms.
It is the responsibility of all residents in the flat/house to keep the kitchen clean, making sure that it’s clear of washing up and food waste. All rubbish, both recycling and landfill, must be taken to outside bins daily (before they overflow). Cleaning the kitchen also includes making sure that the grill pan, oven and microwave are clean regularly and that the fridge freezer is kept clean and free of ice.
Members of our Housekeeping team will regularly inspect kitchens, shared bathrooms and communal areas (internal and external) to ensure that they are kept to a good and clean standard. We provide a cleaning rota so that all residents are aware of what is expected. If, after a number of warnings it is still unacceptable, our team will contact all residents to resolve the issues. It is therefore important to make sure that you talk to your housemates and keep to the rota given to you. Please note that Canterbury is a high limescale area and you must not mix bleaching and descale products as mixing the two products produces a chlorine gas which could be fatal.
Life in student residences has many advantages and can give you the opportunity to meet new people and make new friends. However, there are lots of people around you and everything you do affects them and small tensions can become problems. Common causes of conflict include:
Please be considerate towards your housemates. You can make friends for life at university, and at Christ Church Equality, Diversity and Inclusion are central to our ethos and underpin everything that we do.
Noise can be a particular problem when so many people live in close proximity to each other.
Residents must not make excessive noise between the hours of 11pm and 7am. Noise should be at a sensible level at all other times. Requests to turn down music should be responded to in a positive manner. Unacceptable noise outside these hours will be treated as a serious breach of Terms and Conditions and may lead to early termination of your Licence.
Excessive noise is the greatest source of friction, both internally between residents in block accommodation and with the wider community. Avoid slamming doors, having loud discussions in your room or kitchen, shouting in corridors or out of the window. Be particularly mindful of noise you may make when returning home after a night out.
If you are having problems with your accommodation, another student or a neighbour, then mediation may be a way of resolving disputes in these and other areas of conflict.
Mediation is a voluntary process where parties can resolve their differences with the guidance of an impartial mediator.
During your stay with us in the accommodation, staff are available to advise you when you want to raise a query or note concern about anything in your accommodation. It is important that you feel able to talk to us if you feel unhappy or dissatisfied about any aspect of your accommodation. If you inform us at the earliest opportunity, quite often matters can be dealt with informally and promptly. However, if you feel you need to make a formal complaint if you are still dissatisfied, please see the Accommodation Complaints Procedure.
If you are unhappy with another student’s behaviour we ask that you try and talk to them informally first in an open manner. If this does not work please contact us in accommodation or security, and we will look at the options including mediation if suitable.
Your Internet is provided by the University.
The Wi-Fi service we provide is called “Eduroam” and once connected, is available throughout your accommodation, on campus, as well as at other universities, colleges, museums and libraries around the world
For more information, you can browse our ResNet FAQs and for guidance please contact the i-zone.
Please ensure you are familiar with the IT Provision for Students on Campus, as well as looking at Student Terms and Conditions – Information Services.
In some of our accommodation we provide TVs in communal areas. Where we provide TVs, we ensure that a TV Licence is in place to cover its use. Please note however, that you will still require your own TV Licence should you have a TV set in your bedroom, and full information on this can be found on the TV Licensing webpages. You must be covered by a TV Licence to:
This could be on any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder.
Please be aware that as a result of geographical location, TV reception in some of the residences can be poor. You can find out further information on digital reception here.
Don’t forget that if you wish to vote you will need to register on the Electoral Register which you can do by going online.
Post is delivered to your Security Reception, or direct to your house/flat post-box, (Monday to Saturday). Please ensure that all post is fully addressed, to include your room and flat/ house number.
Please note at Lanfranc parcel delivery drivers will call their flat number on the intercom and students are required to please answer and collect their parcel from the entrance gates.
We have limited storage at our site offices, and so we request that you make your own arrangements for parcel deliveries, e.g. local Amazon lockers.
We take pride in providing a safe and welcoming environment at all of our accommodation sites.
CCTV is installed in some areas of the accommodation for your security and safety. This is carefully managed by us to ensure residents’ privacy.
All accommodation has 24-hour security available. In case of emergencies or first aid issues please call Security on 01227 922111. For all general enquiries please call 01227 922355 or contact the Security Officers on-site if you have a reception.
The Security Officers have disciplinary powers and any residents who ignore warnings from them may be subject to further disciplinary action from the University. To ensure overall safety, Security Officers have the power to stop and request ID from any resident or person in the accommodation. Security is everyone’s concern and it is also yours and your flat mates’ responsibility to ensure that you are all living in a secure and safe environment.
Residents’ belongings are covered by a block insurance policy. This provides cover for loss or damage to belongings from theft, fire or flood. Look at the Certificate of Insurance for further details to check the cover is adequate for all your possessions, especially if you have specialist equipment or anything of particular value.
As part of the online induction process, you will be provided with a live link to the insurance induction page. This will provide you with your policy details, how to claim additional insurance cover that you may wish to purchase.
The University advises that valuables are not brought into residencies unless it is essential to do so. If this is the case, you should make every effort to ensure that they are kept safe, secure and appropriately stored.
All of our accommodation includes laundry facilities, either in the kitchen or in a card-operated facility nearby. Some sites have access to an App that you can download, to help make doing the laundry less arduous.
Please ensure that laundry is not dried in kitchens and communal areas or on radiators, which can present a risk of fire and mould from condensation.
Please recycle your waste, as the University supports all aspects of recycling. Throughout every site and campus there are clear ways in which we can all support our recycling policy.
Individually labelled bins are placed in most kitchens and it is your responsibility to follow the house/site instructions in dealing with this important matter. There are also special bins at different University locations for the disposal of ink cartridges and batteries.
We are a 0% waste to landfill University, however, we still aim to reduce, reuse and recycle as much as we possibly can, as a responsible and environmentally aware organisation.
The University is committed to improving energy efficiency across our sites, in our offices, lecture theatres and accommodation, but we need your help. To do your part, think about the following and make them part of your everyday routine and this will really help.
Christ Church is aware of its environmental impact and how we work together for sustainable change, whilst maintaining comfortable living conditions. The University heating season is from 1st Oct-1st May, where heating is provided to between 19° and 21°C, during normal occupancy hours, usually switching off from 11pm to 6am.
The Students’ Union also runs Green Awareness campaigns which you can get in.
Remember, you can:
All accommodation is centrally located on excellent public transport routes, and there are two train stations in Canterbury.
We strongly advise you not to bring a car with you to Canterbury. There is limited parking available at the following accommodation sites: Parham Road Student Village, Lanfranc House and Pin Hill. These spaces will be offered first to students who may need their car for travelling to work placements, and then any spaces left can be applied for. To request a car park space at your accommodation site by email.
If you must bring a car with you and there are no spaces at your accommodation, you can contact the local council to discuss alternative parking.
Parking for motorbikes also available. Please contact firstname.lastname@example.org for further details.
You are very welcome to bring your bike to University but they must not be stored anywhere inside your accommodation as they may form an obstruction in the event of an emergency situation. There is ample storage for bikes across all sites. There are also lockers, showers and changing facilities available for cyclists across the university. The insurance we provide does not cover the loss or theft of bikes. You may want to consider this if you are thinking of bringing an expensive bike, please refer to the Insurance section above.
The charging of e-scooters within corridors and emergency escape routes poses a significant fire risk with the number of fires caused by e-scooters having risen significantly in the past couple of years. There has also been a number of fire-related incidents in University accommodation at other institutions. As a result, we are prohibiting the charging of e-scooters, electric hover boards, electric skateboards, electrically assisted pedal cycles (e-bikes) and any other powered transporter inside any University building. We have not taken this decision lightly and have chosen to implement this requirement following advice from the Fire Brigade. If an e-scooter or similar powered transporter is found on charge in any University residence, it will be unplugged and potentially removed from the building and taken to the onsite or closest security reception.
The exception to this charging rule is electric wheelchairs and mobility scooters; however, the location where these are to be charged is to be agreed with the Estates and Facilities and Health & Safety Departments. If you require a suitable charging location for an electric wheelchair or mobility scooter, contact email@example.com.
Maintenance and repairs are carried out by our staff or approved contractors all of who are clearly identified. We have some properties that we lease, where the owner's contractor will carry out the work.
Faults should be reported via email to firstname.lastname@example.org or calling 01227 022325. Our fault logging QR code system is currently being upgraded updates to follow. However, for emergency repairs out of office hours, please contact Security on 01227 922355 immediately.
If there is a delay in repairing the fault you’ll receive an update via your email address. We aim to respond to all emergency repairs within one working day; urgent repairs within three working days; routine repairs within five working days; complaints within five working days and projects within thirty working days. Details of what priority your repair has been classed as can be provided to you upon request. If we cannot fix something, we may have to wait longer for parts or a replacement on occasions.
Reporting a fault in your accommodation will form a contract between you and the University. You must therefore expect a member of maintenance staff or a contractor to enter your property to repair the fault. In an emergency, for example a flood, we may enter your accommodation without prior notice. Charges may be incurred by residents if non-urgent problems are reported during out-of-office times resulting in emergency contractors being called.
We would also refer you to your responsibility as a tenant as detailed in your Accommodation Licence Agreement.
We try to carry out planned maintenance of buildings to minimise inconvenience to residents but it is inevitable that some work will be carried out while you live there. We’ll normally give 7 days’ notice of planned work.
In order to ensure your health and safety, we reserve the right to enter residences without prior notice, such as if there is a potential emergency or disturbance. Occasionally the Security Officers need to visit rooms where there is a noise nuisance or other disturbance. Routine inspections and safety checks are conducted to monitor maintenance issues, health, safety and fire considerations and to ensure that accommodation is being kept in reasonable order.
Inspections and safety checks are carried out at least twice during the licence period, usually at the end of November and Easter. We endeavour to give 7 days’ notice of these visits and it is recommended that, where possible, you are in your flat or house when the check takes place. For urgent work, we will give a minimum of 24 hours’ notice unless immediate action is required.
Our Security and Facilities staff including our housekeepers who regularly attend residences are trained to recognise health, safety and fire concerns and unsafe practices. There are penalties for those who breach University fire requirements, ranging from compulsory training, fines of up to £200, and formal disciplinary action.
A clipboard with Staff & Contractor Access Logs will be located by the front entrance of your property and anyone entering should sign in and out on this log. All staff and contractors should carry ID, which you can ask to see.
Residents will be held responsible for damage in their room beyond fair wear and tear. Any damage should be reported immediately to your Residency Reception or via i-zone. Rooms are inspected prior to arrival and departure. Residents will be invoiced for the cost of repairing the damage.
In circumstances where costs relate to an item/area in any communal area of your accommodation, if no resident(s) accepts responsibility the costs will be spread equally between all residents in the house/flat. Residents are expected to maintain the security of communal areas by locking outer doors when going out.
When damage is identified, students will be contacted, allowing the person(s) responsible (or anyone that has knowledge of who is responsible) 24 hours in which to identify themselves to Accommodation staff. Where the person(s) responsible for the damage are identified, they will be charged accordingly.
Condensation can cause staining and black mildew but there are several ways this can be reduced or avoided altogether. Remember to:
In the case of serious injury or health concern, you must always consider calling an ambulance in the first instance. If the injury or health concern is minor, please contact staff for assistance or by phoning the Security Helpline number on 01227 922111.
Remember, you can also call 111. The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:
You can familiarise yourself with the University emergency arrangements here. You are also encouraged to download the free SafeZone App . Security can be alerted for urgent assistance, first aid or any other emergency on campus via your mobile phone or University desktop PC.
We carry out annual safety tests on all portable electrical appliances provided by the University, e.g., lamps, microwaves etc. Electrical appliances which you bring into the accommodation must be safe and free from any defects. Any appliances which are damaged, or which have faulty cables or plugs MUST NOT BE USED, and we may remove them.
All electrical items must also be CE or UKCA marked to demonstrate they comply with relevant safety standards.
You must ensure that electrical sockets are not overloaded, and cables are well managed. Extension leads, block adapters and portable heaters are also strictly prohibited.
If you discover a fire.
In the event of a fire, you should operate the nearest red fire alarm call point, leave the building immediately and proceed to your designated Fire Assembly Point as indicated on signage within the building. You can also view the location of assembly points for the majority of our buildings on our Virtual Campus Maps. Residents must evacuate the building if the fire alarm sounds, and only return to the building when a Fire Officer or Security Officer instructs them to do so.
Follow the guidelines set out in your accommodation. Fire Evacuation Procedure notices are placed strategically throughout our accommodation, and you are asked to familiarise yourself with the procedure at the earliest opportunity.
Tampering with fire alarms or covering detection devices is a serious offence as they are essential in detecting a fire at an early stage. University disciplinary procedures may be enacted for anyone found tampering with any fire safety system.
Fire alarms are tested on a regular basis and weekly testing in houses/flats takes place in accordance with University policy. If the alarm sounds for more than 30 seconds at the time of usual test you should treat it as a real emergency and immediately evacuate the building.
Fire evacuation drills are arranged as per the University Fire Safety policy. You are required to cooperate with the instructions of University staff during evacuation drills. Failure to respond to a fire alarm either during any planned or unplanned activation may result in University disciplinary procedures being enacted.
Should any impairment mean that you would face difficulty in responding quickly to a fire alarm activation, please refer below to Personal Emergency Evacuation Plans (PEEPs) for further information.
Should any impairment mean that you would face difficulty in responding quickly to fire alarm activation, please contact Student Support Services, who will develop a Personal Emergency Evacuation Plan (PEEP), which is your own personalised strategy to ensure your safety in an emergency. You can also contact them if you have a temporary condition or injury which may impede or slow down your safe evacuation from a building, who can arrange a temporary PEEP to ensure your safety.
The fire extinguishers and fire blankets are supplied for use only in an emergency. You are NOT encouraged to tackle fires; ensure the alarm is raised and Security staff are informed so that the incident can be promptly dealt with. Tampering with firefighting equipment including unnecessarily discharging fire extinguishers,) is a serious offence with anyone found misusing equipment potentially subject to University disciplinary procedures.
Fire doors can be identified with blue signage which typically states FIRE DOOR KEEP CLOSED.
Keep all fire doors closed at all times. If a fire starts in any area where a fire door is left open, the fire and smoke will rapidly spread to other areas and put you and others at great risk. Your escape route through the building will become unusable and your safety will be compromised. Most injuries or the inability to exit a building safely during a fire is due to smoke spreading very quickly and it can take only a matter of seconds for you to be overcome by smoke. This 'Keep Fire Doors Closed' rule applies to doors to your bedroom, kitchen, flat, stairwell and other communal areas. Your bedroom door must remain closed even if you are within the kitchen, other communal area, when visiting another flat or leaving your room for any length of time. Also do not cover vision panels in doors as they allow you to see potential hazards on the other side of the door during an evacuation.
Anyone found tampering with or propping open fire doors as well as covering vision panels may be subject to University disciplinary procedures.
The use and storing of candles, tea lights and incense sticks in rooms is strictly forbidden. Candles have been associated with around 2000 University-related fires around the UK.
Escape Routes and Fire Safety Signage
If you follow all the above instructions you will be making sure that you and your housemates are all living in a safe environment. By ignoring these instructions you are putting not only yourself, but all others in the accommodation at risk.
If you observe any fire safety systems or equipment that is defective or missing, for example, fire doors that no longer close automatically, fire alarms or detectors which are beeping or covered or missing fire extinguishers, please inform email@example.com so that the issue can be resolved.
Smoking inside buildings is illegal and strictly prohibited (including e-cigs and vaporisers etc).
Most of our accommodation is provided with designated smoking areas close to the residences. Please ensure you make use of these as no form of smoking is permitted in any University building or residence.
Anyone found breaching our smoking requirements may be subject to University disciplinary procedures.
Students are not permitted to have BBQs in any of the Residences or grounds. Anyone found having a BBQ may be subject to disciplinary action.
Fire safety is everyone’s responsibility, and irresponsible behaviour has consequences.
There are penalties for those who breach University fire requirements, ranging from compulsory training, fines of up to £200, and formal disciplinary action.
FULL DETAILS COMING SOON
We have a snow and ice policy in place and this can be viewed. To avoid injury, please remember to dress for the weather.
The campus is considered a safe environment and violent or distressing incidents are rare. However, you shouldn’t take unnecessary risks. Please report any incident (whether directed towards you or someone else) to your Residency Reception, Security or another member of staff.
The University has a network of trained professionals offering a range of support and advice for the duration of your time with us. Whether you are seeking guidance to help you successfully continue with your students, or looking for a safe space to talk, or need further support as a disabled student, we are here to help.
It is ESSENTIAL that you register with a local doctor as soon as possible, you will find it very difficult to access health care in the event of illness if you are not registered with a local GP – please DO NOT forget to do this as soon as possible after you arrive at University.
If you are unwell at any time and require assistance, please contact your Residency Reception or Security. You can call NHS Direct on 111 for medical advice and in an emergency dial 999 and then contact a member of staff on call.
There are two types of dental care available - private and National Health Service (NHS) funded. All dentists will provide private dental care but not all will accept NHS patients. A full list of dentists in the UK is provided by NHS.
Older teenagers and university students are identified as being at high risk of infection because they tend to live in close contact in shared accommodation, such as university halls of residence.
Meningitis can be caused by a number of different infections, so several vaccinations offer some protection against it.
Symptoms of meningitis can appear in any order. Some may not appear at all. In the early stages, there may not be a rash or the rash may fade on pressure.
Symptoms of meningitis, septicaemia and meningococcal disease include:
If you, or someone you know has these symptoms, seek urgent medical advice. Don’t wait for a rash to develop. Early diagnosis and treatment with antibiotics are vital.
See also our Health Support webpage for more information.
Contagious illnesses can spread easily on a University campus; please make sure that you are fully immunised before you arrive. It’s often worth checking with your family or your doctor which immunisations you have had. If you are a UK student aged between 18 and 25, there’s a very good chance that you’ve had only one dose of the MMR (Measles, Mumps and Rubella) vaccine.
See more information on vaccinations.
The possession or misuse of drugs (including cannabis) constitutes an offence in law. All students found in possession will be subject to the University’s Student Code of Conduct
Whatever you choose to do, it’s wrong to pressure anyone else to use any kind of substance. Respect their point of view.
If you are concerned about your level of drug or alcohol use, then you can contact Student Wellbeing Services, where there are staff within the department who can help students to access appropriate support externally.
Remember, when it comes to alcohol, most people tend to overestimate how much other people are drinking and can end up drinking more themselves just to try and “be like everyone else” – the reality is they are likely to be drinking a lot less than you think!
At Christ Church, we believe that we all have a part to play in creating and welcoming campuses, free from harassment. Click here for further information about Expect Respect.
If you have witnessed or experienced bullying or harassment, we are here to support you. Use our online Report+Support tool to report incidents either anonymously or to speak to an adviser for support.
The rent is payable either in full before the start of the academic year or in three equal instalments, each instalment payable at the start of each term. Should you choose to pay by instalments you will need a guarantor (who we will contact should your payments fail). What you need to know about and Your Accommodation Fees, Your Responsibilities.
In the first few weeks, many new students make a friend in another part of the campus or due to homesickness feel they are not fitting in with their flatmates and want to move rooms. These feelings often pass so try and allow a couple of weeks settling in time. We try to discourage transfers between rooms, flats or houses during the first couple of weeks of term as we find that students often settle in if they give it a bit of time. Transfers may be permitted at the discretion of the Accommodation Team, by filling out the Room Moves Request form.
You are legally bound to pay rent for the entire duration of the contract, even if you vacate your room for a period or leave before the end of the Licence Agreement. Returning your keys does not mean the Licence Agreement has ended.
If you wish to leave your accommodation but are intending to continue to be a full-time registered student of the University, you will only be released from your Licence if you find a replacement student not currently in University-managed accommodation. You‘ll have to pay for your University accommodation until a replacement student moves into your vacated room. If you’re considering this option we strongly recommend that you visit Accommodation Services to discuss this matter in more detail prior to signing any other agreement with another landlord.
If you cease to be a student at the University by withdrawing or interrupting your course, your licence to occupy university accommodation ends and you must vacate the accommodation and hand your keys into the site office. Full details of how to terminate your agreement can be found in the Terms and Conditions at the end of this handbook.
Contact firstname.lastname@example.org to discuss your situation with us.
If you are a single student currently in your second or third year, you can request to stay in one of our University study bedrooms as a returning student, as long as your accommodation payments are up-to-date and you haven’t broken your licence. Students with a disability who cannot find a suitable room in the private sector will be prioritised.
Contact email@example.com to discuss your situation with us.
See what help is available to you when looking for your off-campus student home.
Should you choose to move into the private rented housing, we have put together some information to help you on where to look for your accommodation outside of the University in Canterbury and Medway, as well as private renting tips and advice and a student-friendly guide about renting as a student.
The occupancy of your room lasts for the entire period stated in your licence. If you want to extend your contract over the summer period, this may be possible but please check with the Accommodation Office for availability.
You will need to:
The University has a network of trained professionals offering a range of support and advice for the duration of your time with us. Whether you are seeking guidance to help you successfully continue with your studies, looking for a safe space to talk or need further support as a disabled student, we are here to help.
is a safety app that Christ Church is making available to all its students and staff at all its campuses. The app allows you to alert University Security if you ever need urgent assistance, first aid or if you have an emergency while on campus via your mobile phone. The system is privacy protected, so will never share your location unless you summon assistance or if you use the check-in function. This also means the app will not drain your mobile phone battery.
is your student helpdesk and one-stop-shop for information about all aspects of life at university. If they do not know the answer to your question they will know who to ask.
Accommodation Site Contact Information Canterbury (email: firstname.lastname@example.org)
Out of office hours (17.30 – 08.30) Tel: 01227 922355 (via Security)