In case of an emergency

Please use the following information when dealing with an emergency situation at Canterbury Christ Church University. 

Emergency services

Emergency Services can be contacted by dialling 9-999 on any internal University phone or 999 or 112 using a mobile phone.

When summoning the emergency services, it is vital they are given clear directions to the location of the incident. Immediately after summoning the emergency service, inform Security (see phone numbers below) of the nature and location of the incident so that the emergency service can be directed as required.

If you require a first aider

Contact the relevant emergency number to request first aid assistance as indicated on signage within the building or refer to the Emergency Contact numbers in the table below. Give the precise location where the incident has occurred.

First aid

If you are a student or staff member and have downloaded the free SafeZone app, Security can be alerted for urgent assistance, first aid or any other emergency on campus via your mobile phone or University desktop PC.

Emergency numbers

LocationInternalFull number
Augustine House  Dial 2111 01227 92 2111
Lanfranc Dial 2111 01227 92 2111
Medway Campus Dial 4450 01634 89 4450
North Holmes Road, Canterbury Campus* Dial 2111 01227 92 2111
Parham Road Student Village - 01227 47 2537
Petros Court Dial 2111 01227 92 2111
Pin Hill Dial 2111 01227 92 2111
Salomons Campus (Lucy Fildes) Dial 71666 01227 92 7166
St Georges Centre (incl. Dover Street Houses) Dial 2111 01227 92 2111
Sports Centre Dial 3500 01227 86 3500

*Including: St Gregory’s, The Priory, Glebe House, Vernon Place, Holmes Court, North Holmes Road and Havelock Street Houses, Stodmarsh Sports Pavilion and Polo Farm.

Evacuation procedure

In the event of a fire, please follow the evacuation procedure:

  1. Sound the alarm using a red fire alarm call point and shout Fire to alert others. If the call point fails, use the emergency contact number relevant to the location to advise Security or Reception immediately after leaving the building. 
  2. You should never attempt to tackle a fire unless you are trained in the use of fire extinguishers, or your exit is blocked. Remember University policy is that you do not take personal risks. This is best summed up by the maxim “In the event of a fire, get out and stay out!
  3. Leave the building immediately using the nearest available escape route as indicated by green fire exit signage and report to the assembly point as indicated on Fire Action Notices in the building. You can view the location of assembly points on the Virtual Campus Maps.
  4. Alert Security or Reception immediately using the emergency number relevant to the location, and they will summon the Fire Brigade.
  1. Always assume there is a fire somewhere in the building!
  2. Immediately commence evacuating the building using the nearest available escape route as indicated by green fire exit signage.
  3. Warn others in the vicinity if safe to do so, but do not delay!
  4. Where possible close doors behind you (if you are the last to leave).
  5. Report to the assembly point as indicated on Fire Action Notices in the building. You can view the location of assembly points on the Virtual Campus Maps.
  6. Do not re-enter the building until told to do so by a Responsible person such as a member of Security or University Fire Warden.

Consult the Fire Action Notices which will be found at various locations such as at exits, in corridors, at doors leading to staircases and at fire alarm call points. Locate the nearest fire alarm call point.

  1. Identify your nearest means of escape along with any alternative escape route – If in doubt follow the green fire exit signage to a place of safety outside the building.
  2. If staying in University Accommodation read the fire plan on the rear of the bedroom door (or located adjacent to it).
  3. Make yourself aware of the location of the assembly point. You can view the location of assembly points on the Virtual Campus Maps.
  4. On certain exit routes, doors may be locked under normal circumstances to ensure security of the buildings.
  5. Upon activation of a fire alarm the doors should release to allow occupants to escape; however, in the event of failure of the mechanism or in the event of power failure, emergency door release points (as indicated below) should be used which will immediately release the door.


The safe evacuation of all staff, students and visitors is the responsibility of the University. This section details specific requirements for anyone who may require assistance to perceive a fire alarm signal or need support in building evacuation.

Safe evacuation procedures for persons that require assistance must be pre-planned, identify the needs of the individual and make proper arrangements for their support.

Written instructions and, where necessary, training, are essential in ensuring suitable procedures are followed and that relevant members of staff and/or students are aware of the existence of such procedures.

Process for staff

The record of arrangements for personal evacuation for staff will be a Personal Emergency Evacuation Plan (PEEP). A PEEP should be produced with the active participation of the affected person.

Whether you are a new starter or an existing staff member with a new condition which may impact on your safe evacuation, please complete the PEEP questionnaire and send it to the University Health and Safety Department. Your line manager will support you in the practical implementation of the PEEP.

Process for students

If a student requires a Personal Emergency Evacuation Plan (PEEP), whether they are commencing or continuing their studies, please contact the Disability Team.

Process for visitors

All visitors to the University are to follow the Visitor Guidance.

University staff hosting any visitor on campus must complete the Visitor Register Form. They must also provide visitors with information on the Emergency Procedures prior to their visit and remind them of these requirements when they arrive to the campus.

Hosts should also discuss with their visitor, any additional assistance that may be required, for example, specific arrangements needed to ensure the visitor is safely able to evacuate a building, prior to their arrival and to ensure this is put in place during their visit. Information on arrangements for any visitor who may require some form of assistance to safely evacuate are detailed in Generic Emergency Evacuation Plans (GEEP).

Generic Emergency Evacuation Plans (GEEP)

The purpose of a GEEP is to ensure that appropriate procedures have been considered for visitors to the University that may require assistance in an evacuation or emergency. GEEPs have been produced for all campuses and buildings, including accommodation, where visitors who may require some form of assistance are likely to be in attendance.

Hosts can refer to the GEEPs for relevant buildings through the Downloads section which can be shared with their visitor prior to their arrival. They must also be briefed on the arrangements specific to their location when they arrive to the campus.




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Last edited: 28/03/2022 15:57:00