Our Strategy
Library and Learning Resources Canterbury | Tunbridge Wells
I am delighted to introduce you to our new Library and Learning Resources Strategy – ‘Our next chapter’. It has been developed in partnership with students, staff and external collaborators and sets out our ambitions and approach to delivering outstanding, value-added services, infrastructure and expertise. I look forward to working with you as we deliver our next chapter.Neil DonohueDirector of Library and Learning Resources | University Librarian
"Through ambitious collaboration and partnership working, we will create and deliver services, infrastructure, expertise and experiences that empower our students and researchers to reach their potential and make a difference in the world."
Library and Learning Resources operates at the heart of the student experience, with multiple touchpoints through the student journey. From pre-arrival to engagement with our alumni we enrich the student experience through our commitment to delivering excellent student-centred services across our campus network and beyond. Going forward we will seek opportunities to strengthen our relationships with partners, be key players in the delivery of the university’s academic framework and support our diverse student body, our academics and professional service colleagues to succeed.
Create a dynamic, inclusive learning environment and service model that is student-centred, activates student voice and enables academic and professional achievement throughout the student journey
Library and Learning Resources plays an integral role in delivering the university’s scholarly endeavour. Through the provision of specialist research resources and expertise we work in partnership with our academic and professional service colleagues in the creation, dissemination and preservation of our university’s research outputs. In an ever-increasing complex and competitive environment, we are presented with a challenge and opportunity to grow our infrastructure, collections and expertise to deliver the university’s research priorities and maximise the impact of our research.
Advance and promote an open research culture that enables research excellence, dissemination and impact through the development of our research collections, services and expertise and leveraging our professional networks.
Library and Learning Resources brings together the skills and expertise of multiple professions and networks and this is one of our greatest strengths. It enables us to apply our knowledge and expertise to complex issues beyond the traditional boundaries of ‘libraries’ and to play an active role in delivering the university’s mission and engagement with the local community. We are collaborative and future-focused, recognising the need to adapt and develop to ensure we are ready for future challenges and opportunities. We will develop a ’one department’ approach to service delivery and development, building a true sense of community amongst the Library and Learning Resources team – digitally, physically and across our campus network.
Instigate a bold, ambitious staff and workforce development programme, creating opportunities for diversification, continual development, professional and scholarly recognition and career progression
Library and Learning Resources has a proud history of service innovation and improvement, from the co-development of the unified library management system with the Universities of Kent and Greenwich to the introduction of new services and facilities such as Augustine House and Hall. However, as our student population and institution changes, we must be ready to take our learning and apply it in this constantly evolving environment. We will act as change-agents in the institution, proposing, supporting and leading change projects that will enhance the student and staff experience. We will not be afraid to experiment and will apply our expertise to the benefit and betterment of the university and the communities it serves.
Cultivate a culture of continuous improvement and collaboration that delivers service innovation, sustainability and meaningful impact on human and environmental wellbeing.
We will embed the university’s values in everything we do:
We will make meaningful improvements in human and environmental wellbeing, beyond harm reduction, now and in the future. We are committed to the delivery of sustainable services and will take action to ensure that we make ethical decisions regarding our choice of suppliers. We will also invest in the development and retention of our staff and students.
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