Transforming Urgent and Emergency Care

This was a 12 month practice development study to impact on the development and delivery of the future integrated Urgent and Emergency care workforce in East Kent. 

The study was to address:

1. How do we solve the current workforce crisis in emergency departments creatively to promote sustainable transformational change?
2. What does the workforce of the future look like? 

The research aimed to:

1. Develop a gap analysis tool for urgent and emergency care to guide workforce development.
2. Identify workforce competences required for to deliver transformed services.
3. Inform a workforce development plan that focuses on the development of the future workforce roles needed. 

Project methods included:

i. Stakeholder events held across the region using 5 key questions.  Patient stories       were collected from service users in relation to their experience of urgent care.

ii. An electronic survey designed for the whole health economy.

iii. A process mapping activity.

The outputs have produced:

i. A gap analysis tool to identify pinch points in the urgent and emergency workforce.

ii. A whole systems model for integrated urgent and emergency care where all interdependent partners would work together towards the same aim.

iii. An integrated Career Competence Framework for Urgent and Emergency Care across the NHS Career Framework.