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LearnUpon Accessibility Statement

Accessibility statement for LearnUpon (

LearnUpon is an online learning platform for staff development that is a commercial product designed and developed by LearnUpon in accordance with internationally recognised Web Content Accessibility guidelines (WCAG) 2.1 Level AA as well as US section 508 standards. The site is run by Canterbury Christ Church University and licenced to us through Marshall E-Learning. We want as many people as possible to use this site so within the ‘native’ LearnUpon interface* you will be able to:

  • Zoom in up to 200% without text spilling off the screen
  • Navigate the site using just a keyboard
  • Listen to most of the site using a screenreader
  • Enable high contrast colours

*Please note that content uploaded to LearnUpon is created by a variety of users and technologies, and as such cannot be guaranteed to meet all of these requirements.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is LearnUpon?

We know some parts of LearnUpon are not accessible.

  • You cannot modify the line height or spacing of text

What to do if you can't access parts of LearnUpon

For any other accessibility issues you may have with LearnUpon, please contact Organisational and People Development. We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with LearnUpon

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact Organisational and People Development and we will get back to you within 10 working days.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Us

The Organisational and People Development Team who support and maintain LearnUpon are based on the Canterbury Campus in Rochester House. You can contact us via the Organisational and People Development email. You can contact us by phone at 01227 92 2746.

Technical information about LearnUpon's accessibility

Canterbury Christ Church University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

LearnUpon is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with accessibility regulations

Content in LearnUpon is uploaded by a wide range of users. It is not possible to confirm that all content is fully accessible. Content that is not fully compliant is subject to regular review, and in the meantime, alternative accessible versions are available upon request.We are undertaking a programme of staff development to ensure staff make their materials compliant.

Content that is not within the scope of the accessibility regulations

The accessibility regulations don’t require us to add closed captions/transcripts for videos published before 23rd September 2020. There are a small number of videos published before September 2019 that do not include closed captions or transcripts. However, all video content published after September 2019 does include either closed captions or an accompanying transcript.

How we tested LearnUpon

We asked LearnUpon to provide information on how they test their product for accessibility compliance, but they have been unable to do so at this time.

Currently CCCU has not undertaken any extensive testing of the site ourselves. However, we are exploring resources to allow us to do this in the future.

What we are doing to improve accessibility

The University continues to work closely with LearnUpon and Marshall E-Learning to monitor accessibility and make improvements as required.Content publishers are being required to undertake training to show them how to create accessible content. This should address issues with future in-accessible content being created, and help them to understand what changes need to be made to existing content to make it more accessible.This document will be updated as plans for addressing accessibility issues in LearnUpon are implemented.

This statement was prepared on 14th February 2020.
It was last updated on 21st September 2020.

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