Sometimes early resolution does not solve the problem. If you cannot resolve the complaint through early resolution, you can ask for a Formal Investigation.
You can do this by writing to the Academic Support Office. We have a form to help you provide the information we need to investigate your complaint. You can Download the Complaints Form, using this link.
We ask you to explain:
a. your specific concern.
b. what happened in using early resolution and why it was unsuccessful.
c. the outcome you are looking for. However, it is important to note the eventual outcome may be different from the one sought.
You need to submit your formal complaint within twenty working days of the end of seeking early resolution. If we receive a complaint more than twenty working days after the attempt at early resolution, the Investigator will take this into consideration.
You send the Complaints form to email@example.com.