Borrowing, Returning and Reservations

Augustine House library is now open by appointment only for Click and Collect borrowing and the return of items. You will need to book a time slot in advance of your visit.

After borrowing or returning your books, you will not be permitted to stay in the library unless you have also pre-booked a study space.

We also have a Scan and Deliver service. This will enable you to order digitised scans of journal articles and book chapters from the Augustine House print collection where copyright rules allow.

Follow the Library and Learning Resources blog and Twitter account for the most up to date news, as we expand our offer in a way that is safe for both our users and our staff.

LibrarySearch can be used to search for items across all our campus libraries. You can use it to see which of our libraries hold copies of the items you are interested in. Your Click and Collect reservations are made by logging into LibrarySearch. After logging in, you will always see a “Place Reservation” button alongside the item details but at present you can only place reservations on items that are showing as ‘available’ in Augustine House or the Drill Hall Library.

We regret that it is not possible to request material which is currently on loan or which has recently been returned, these items will be stored for 72 hours, until the risk of virus transmission has been mitigated.

You can:

  • request 4-week, 7-day and 24-hour loan items.
  • place reservations on a maximum of ten items at one time.
  • check your reservations by logging into your LibrarySearch account. To cancel any reservations that are no longer required go in to the “holds” tab, check the relevant item and press the “Cancel Hold(s)” button.

We will aim to make items available for collection within 5 working days of your request being made. If you place a request on a Friday or at the weekend, there may be a short delay if we have a backlog of requests to deal with.

When the requested item is ready, you will receive an email to your University email address confirming that it is available and giving you further instructions for collection.

At launch of this service you'll be able to collect items between 10:00 and 15:00 (Monday - Friday) by appointment only. Book a time slot for the day and time you'd like to collect your items once you've received your email notification.

We will keep your reserved items at the Reservation Pick up Point for 7 days. If for any reason you cannot book a suitable time in those seven days, but you'd still like to collect the items, email us on If after seven days items aren’t collected they will be returned to the shelves to allow other users to request them.

You will need to bring your smartcard to enter the building and borrow the items that you have requested. 

You will also be able to place a reservation on the items available on the shelf at the Drill Hall Library in the same way. You will need to allow for plenty of time for this request to be fulfilled as the courier service between the two sites runs weekly.

The Salomons Institute Library at Tunbridge Wells is currently closed so you won’t be able to requests material from that stock.

To prevent the spread of COVID-19 and reduce the potential risk of exposure to the virus, consider the following questions:

  • Have you returned from any overseas country within the last 14 days?
  • Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?
  • Have you been in close contact with anyone who has travelled within the last 14 days to any overseas country?
  • Have you experienced any cold or flu-like symptoms in the last 14 days (to include fever, anosmia, cough, sore throat, respiratory illness, difficulty breathing?

If you answer yes to any of the above questions, then please do not leave home. Please ensure you follow the guidance on self-isolation.

The Reservation Pick up Point will initially be available from 10:00 - 3:00 (Monday - Friday) by appointment only. You will need to book a time slot to pick up your reservations. To allow more users to access these shelves, we have temporarily moved the Reservation Pick up Point to the Atrium, in the space opposite the i-zone desk. Your items will be indicated by a paper slip with your surname.

We have made the self-service borrowing facilities as safe as possible and you will no longer need to use the touchscreen to issue items.  Please use the hand sanitiser station provided.

To help us safely manage the number of visitors in the Library at one time, the entrance and exit will be carefully managed and you will be asked to follow directional signage to support the one-way flow of users.

You can come in at any time during these opening hours but you may need to join a queue to comply with physical distancing measures. 

You can reserve 10 items to pick up via Click and Collect at any one time.

You can borrow a total of:

  • 20 items from the 4-week loan Collection
  • 6 items from the 7-day loan Collection
  • 2 items from the 24-hour loan Collection
  • 20 items from the Curriculum Resources Collection

In the first instance all items will be due on 28 September as we have extended all library loans to be due on that date. However, nearer the time we will extend the due date or re-instate our auto-renewals system.

Once we have switched our auto-renewals system back on, all your loans except for 24-hour loan items, will be renewed automatically on a rolling basis (in accordance with the loan period of the item), unless the item is reserved by another user. If your loan has been requested then it will not be renewed; you will be notified by email that the loan will need returning.

If you encounter any problems then please contact us as soon as possible for assistance.

At present a Smartcard is always required to access Augustine House. If you have lost or misplaced your smartcard, you will need to order and receive a replacement card before you can enter Augustine House. Please contact the i-zone directly who will be able to provide further instructions on payment and delivery of your replacement Smartcard.

If you require somebody to borrow library items on your behalf, please fill in the form below:

  • Name

You will receive an acknowledgement email with guidelines on how items can be collected.

You can cancel your proxy borrowing arrangement at any time by emailing

You can currently review what items you have on loan by logging into LibrarySearch and clicking on My Account.

Once our libraries are fully reopened we will send a monthly statement with details of the items on loan by email. This will help you can keep track of the items you have on loan and help you decide what you no longer need and return them to the library.

It is important you check your library account or monthly statement regularly so that you know when your items are due for return.

In line with government and NHS guidance we have removed the ability to place reservations on items that are on loan to avoid non-essential journeys to return library items. That means you can keep hold of the items you have on loan without the fear of someone requesting them until at least the 28 September.

When it is safe to do so we will reinstate the ability to reserve items that are on loan. If an item you have out is requested, you will receive an email to let you know and to advise you to return the item. At that point, the item will stop being renewed and the due date will be the date for you to return the item. If the reservation is satisfied before you bring your copy back, the loan will be automatically renewed again.

Library items have been extended until 28 September and there are no risks of fines, so please don’t return items unless you really need to. We recommend all returning students keep hold of their items until they return after the summer break.

If you need to return items you can do this at the Augustine House and Drill Hall libraries. To return items at Augustine House you will need to book a time slot. Items can be returned through the self-returns machines. These have been updated so you will no longer be required to use the touchscreen to make use of them.

For final year students who may not be returning to the University we have made special arrangements for you to be able to return your books by Freepost. If you have not already been contacted about this, email for details.

If you have an item that is too large to return through our self-service machines, such as an i-borrow laptop or a large item from Curriculum Resources, this can be done by arrangement, email for details.

We always operate a fetching service for books and other items on our open shelves for those who have difficulty accessing the material themselves. Click and Collect borrowing is an enhanced version of this service. This means you can reserve the books you need yourself through LibrarySearch and we’ll fetch the books from the shelves for you.

When the current coronavirus measures are relaxed, we will still have book fetching for those who need it. The requests will be made through a form on this page. We have removed the form for now and welcome you to use the Click and Collect service at this time.

Alternative formats, also known as accessible formats, are ways of presenting printed, written material so that people who do not read print or have difficulty reading print can access it.

Requests for accessible formats can be made at any point during your studies. You should submit your request using this form in advance of the semester you require it for. For us to request a digital copy:

  • The item needs to be available in the library. You will need to check LibrarySearch to see if we have the item before making the request.
  • The formats that are regularly available include: large print, Rich Text Format, PDF. Items can also be converted into braille or audio versions. Please let us know which format you require in this form.
  • If LibrarySearch shows that an e-book is available to you, then we would not normally supply an alternative format as this can usually be used with assistive software. However please let us know if you encounter technical difficulties. 
  • You must be registered with Student Support to access this service. You can also contact them for advice about what alternative format to choose.  

In addition, the library can give you free access to RNIB Bookshare and its 500,000 educational titles, including study skills and fiction books. Write to us at for login details.

We will try to supply an alternative format, but it is not always possible. You can also make use of the productivity software available at the University. 




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Last edited: 05/08/2020 22:05:00