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School: Academic Sessional
I am a decision science lecturer based at Broadstairs. I came to CCCU in 2001 after 35 years in public and quasi-public services. For the latter part of that time I was involved with the Cabinet Office on public-sector quality measurement schemes and I was also involved with the Public Sector Benchmarking Service. As a result my main academic interest is performance measurement and surrogate performance measurement in service industries.
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Last edited: 05/12/2017 07:57:00