Your support services in September 2020.

We pride ourselves on being a friendly and supportive University and will continue to provide our students with the support they need to succeed. 

Our support services will offer a mixture of face-to-face and online support via email, phone and video conferencing.

For the health and safety of our campuses, we will move away from face-to-face drop-ins to virtual drop-ins or bookable appointments for some services.

The i-zone team is available to answer your queries or questions via phone, email (i-zone@canterbury.ac.uk) or Live Chat, which you can access via the student webpages

Student Support

If you need to contact our Student Support Teams you can register here

Alternatively, email the following addresses with a brief outline of the support you need so we can ensure the right team respond to your enquiry quickly.

You can also access a range of support online, including:

  • Togetherall: a free 24/7 online support service where you can go if you’re feeling down or struggling to cope with anything. Whether you want to speak to peers or a counsellor, there will be someone there every minute of every day.
  • Self Help Guides: provide online advice on how to manage a range of wellbeing matters.

Looking after yourself and others

If you need specific support in relation to Covid-19, please contact our Student Support Health and Wellbeing Advisers at studentwellbeing@canterbury.ac.uk

  • Health - do not leave home if you or anyone in your household has COVID 19 symptoms or if you think you have been in contact with someone with COVID-19. Please consult the NHS COVID-19 webpage for latest symptoms information.
  • Vulnerable health conditions - click here for the latest list of ‘vulnerable’ health conditions. If you have a vulnerable health condition please contact Student Support Health and Wellbeing so that adequate precautionary measures can be put in place for your safe return to campus.
  • Personal circumstances and characteristics - click here for Public Health England’s review on the risks and outcomes of Covid-19 linked to a range of personal circumstances and characteristics. Please contact Student Support Health and Wellbeing if you would like to discuss any reasonable adjustments for your return to campus, given any personal circumstances and characteristics.
  • Personal Emergency Evacuation Plan - If you have an existing Personal Emergency Evacuation Plan (PEEP) you will need to contact Student Support, Health and Wellbeing to ensure that this is updated.
    If you do need assistance to perceive the fire alarm signal and/or exit a building within a reasonable timeframe (usually 5 minutes) please contact Student Support Health and Wellbeing to support the practical implementation of a personalised PEEP (Personal Emergency Evacuation Plan).

 

For information about all our support services please click here.