I am a Senior Lecturer and I have been the Director of Undergraduate Programmes in The Business School at Canterbury Christ Church University for two years and completed my tenure in September 2012. The role has been a key element in the delivery of The Business School strategy and in particular, through the leadership of the academic programme, the academic team and ensuring the quality of all aspects of the student experience. This has involved me in the daily operations, organisation and administration of all the programmes and the marketing and recruitment activities and planning the curriculum for the future and international growth.
My academic interests are broad and include marketing, e-commerce, services and leisure management, critical management, organisational behaviour and entrepreneurship. I have had considerable Programme and Module Leadership responsibilities throughout my career and I have taught at undergraduate and postgraduate level. I have also managed The Chartered Institute of Marketing professional qualifications delivery at a previous HE institution and was also an examiner for the professional body.
Previous Higher Education institutions are: Staffordshire University and Edge Hill University. Prior to this I worked in the airline, banking and commodities trading sectors.
Research and knowledge exchange
My knowledge exchange activities relate to the provision of guidance to an SME in Kent on a range of issues: social media marketing strategy, management approaches to job satisfaction and policy, website design and focus group provision. I am also a 'friend' member of Independent Midwives UK and I am engaging in research into independent midwifery from an organisational behaviour perspective. I have supported them in their marketing activities to raise the profile of independent midwifery and lobbying activities to Government.
Research has supported my teaching delivery and is focussed on the student learning experience and outcomes as shown below, but also culminated in a HEFCE funded COMET* project entitled 'HEFCE Good Management Practice Fund for developing a marketing subject website in WebCT' through 2000-2001. *Collaborating and managing through educational technology.
Hilliger, K. and Roberts, S. (2001) Key Skills through collaboration: a Library and Information Services and Business, Management and Leisure Partnership, VINE, No 122, p. 10-17
Hilliger, K. and Roberts, S. (2001) Which Key Skills? Marketing Graduates and Information Literacy, The International Journal of Management Education, Vol. 2, No. 1, p.31-41
Hilliger, K. and Roberts, S. (2001) Combatting graduate exclusion from the workplace: embedding ICT skills within an undergraduate marketing programme, Ethics, ICT and Social Exclusion Conference, Bolton Institute, 8-9February
Hilliger, K and Roberts, S. (2001) Learning and Teaching Strategies for embedding key skills: reshaping a marketing programme, LSTN BEST Conference, Low Wood Hotel, Windemere, 3-5 April
Hilliger, K. (2006) Reflecting and acting upon action research: reshaping courses to incorporate graduate skills, Graduate School Conference in collaboration with The Centre for Internat ional Studies in Diversity and Particpation. Social Research, Identity and Reflexivity, Canterbury Christ Church University.
Teaching and subject expertise
My teaching fields are currently: marketing planning, global marketing, critical management studies, the business environment and entrepreneurship.
I have been a Chartered Marketer since 2000 and a Member of the Chartered Institute of Marketing since 1996. I support my teaching of entrepreneurship by being a network member of the Enterprise Educators Group (UK). I am also a friend member of Independent Midwives UK and representative of the Parent Association at Ashford Prep School.