If you’re undertaking research or other extended studies, you can borrow items from other libraries using the document delivery service.

The document delivery service allows you to request items from other libraries if they aren’t available through LibrarySearch. At the moment, charges for the document delivery service have been removed until 21 January 2022. Please note there are still limits on the number of document delivery requests you can make.

If you need an update on your request, please  contact the document delivery team.


Undergraduate students

Students can request up to 4 items per academic year. This is extended to 15 items in your final year. The service usually costs £2.00 per request but it’s currently free until 21 January 2022.

Postgraduate students

You can request up to 25 items (for taught MA/MSc courses) or 50 items (for research MPhil/PhD) per academic year. 

The document delivery service is usually free but if you request an item for research of a commercial nature, you must include this information when placing your request as there may be an additional charge.

Log in to LibrarySearch, click  the  Document Delivery Request  link and follow the on-screen instructions.

Before making a request, please check LibrarySearch to make sure the item isn’t held in one of the University libraries. Check whether the item is freely available online using a search engine, such as Google Scholar.

If you have any queries relating to the document delivery service, please contact the document delivery team.

Articles and book chapters

Articles and chapters from the British Library will be supplied in digital format where available (unless you specifically request a printed copy). Once the document is supplied, you’ll receive an email with the link to the document. You’ll also need to register with the British Library On Demand service to view the document more detailed instructions for registering and opening digital items are included with the email.

Books, theses, and other loan items

Physical items will need to be collected from the Library Point during a time the Library Point is staffed.

If you’re borrowing a thesis from another library, an additional copyright declaration may need to be signed at this stage.

  • The length of a loan is decided by the library that supplies the item. The loan period is usually around 4 weeks.
  • Some books and theses are lent on the condition that they’re only used within the Library.
  • Document delivery items will not automatically renew.
  • Document delivery items can’t usually be renewed beyond the date indicated. However, if you’d like to check with the lender if a renewal is possible, please contact the document delivery team. at least five working days before your item is due back.
  • A document delivery loan can be recalled from you at the request of the supplying library. Once recalled, the loan can’t be renewed and must be returned by the due date.
  • The fine for late returns is £1 per day per item.

To return a document delivery item you will need to return the item at the Library Point, please ensure that this is during a time the Library Point is staffed. Document delivery items cannot be returned via self-service.

If an item you’ve borrowed is lost, damaged or not returned, the lending library will levy a charge payable by you. This may include replacement costs and administration fees. 

The librarians have always been so friendly and helpful. They are the backbone of our campus and even remember our names! They always go the extra mile to help you get hold of resources, such as arranging inter-library loans (document delivery)

Jenny BarnesDoctorate in Clinical Psychology (Salomons Institute)


In this section

Augustine House Library - Canterbury
Drill Hall Library - Medway
Salomons Institute Library - Tunbridge Wells