We are delighted to share the Customer Service Excellence accreditation has been awarded to the Library and Learning Resources, Student Wellbeing and Course Enquiry teams showing our commitment to delivering a high quality service to our students and staff.
At CCCU we are proud of putting our students at the centre of everything that we do. The Customer Service Excellence accreditation is a way for teams to show how they are delivering efficient, effective and excellent services that help you succeed at our University.
Our award-winning teams
- The Library and Learning Resource Team – provide development opportunities and skills support both on and off-site to students and staff at the University. Our libraries at Canterbury, Medway and Salomons Institute offer access to books, print journals, e-journals, e-books through LibrarySearch as well as study spaces and modern facilities to suit different study styles.
- The Student Wellbeing Team – offer a range of confidential support and advice including support on financial matters, disability, mental health, wellbeing and more. They're the backbone of our student support, ensuring that students feels valued and supported throughout their university journey.
- The Course Enquiry Team - is available to answer any questions prospective or returning students may have relating to studying at Canterbury Christ Church University.
The benefit of the awards to your student experience
The benefits of this accreditation extend far beyond just recognition. Here's why it makes a difference to you:
- Your feedback counts - the teams have demonstrated how they continually use your feedback to meet your needs.
- Accessible information and better communications – the teams are committed to providing accurate information in a way that is accessible to you.
- Quality service – the team constantly monitor the timeliness and effectiveness of what they deliver to ensure they are offering the best service possible.
- Commitment to continual improvement - the accreditation is just the start of the journey and is a commitment to always strive for excellence in all that the teams offer.
Your student voice is important!
Throughout the year there are opportunities for you to have your say about a variety of topics, in a variety of ways.
Each year, your feedback informs hundreds of decisions made across the University. This isn’t just about learning and teaching, but everything to do with your student life – from in-person support, to your digital and physical environment, and the opportunities available to you beyond your studies.
So make sure you make your voice heard!