18 May 2012
Canterbury Christ Church University's Registry Department has been shortlisted for a national industry award.
The department has been named as one of only four nominees for the Times Higher Education magazine’s Outstanding Registry Team in its Leadership and Management Awards 2012.
Lorri Currie, Academic Registrar for the University said: “In recent years Christ Church has undergone a period of rapid institutional growth, doubling its student numbers whilst responding to internal and external changes.
“Our Registry has been at the heart of a major change initiative, undergoing a number of business process reviews and the subsequent implementation of many wide-ranging and exciting projects designed to modernise the student administration processes across the institution and enhance and improve the student experience.
“Whilst delivering such challenging projects our staff have continued to deliver high standards and the successful outcomes achieved would not have been possible had it not been for this group of highly motivated and dedicated colleagues.”
Recent changes have seen an on-line service provision leading to faster turn-around times for students requests; an electronic call-logging system handling hundreds of student queries per month and reaching a successful response rate of over 96% Registry enquiries answered within University Service Level Agreement deadlines; a fully integrated on-line pre-registration process which reduced student waiting times at registration from 2 hours in 2008 to an average of 20 minutes in 2011; an automatically generated system for the issue and dissemination of Student smartcards and activation of computer accounts; and creation of Registry Offices for the Faculties of Education and Health and Social Care.
The successful implementation of the changes has led to visits from other UK and overseas institutions wishing to learn from the University’s experiences and to see good practice in action.
Lorri added: “It has been an exciting and challenging time for the department over the past few years. However, each challenge has been met with a sense of team-work and mutual support.”
Notes to Editor
Canterbury Christ Church University
Canterbury Christ Church University is a modern university with a particular strength in higher education for the public services.
With nearly 20,000 students, and five campuses across Kent and Medway, its courses span a wide range of academic and professional subject areas.
•We are the third highest university in England for student employability, with 94.3% of our recent UK graduates in employment or further study six months after graduating*.
•Christ Church is the number one choice for local people looking to study at university in Kent (2010 UCAS).
•We are the South East’s largest provider of courses for public service careers (outside of London).
•2012 is the University’s Golden Jubilee, reflecting on 50 years of higher education and innovation.
*2009/10 Destination of Leavers from Higher Education survey