The new loans model explained

This is an explanation of the key features of the new loans model which was launched on 27th July.

In response to comments from student satisfaction surveys and other user feedback, we wanted to simplify the rules related to how to borrow items from our libraries and improve your experience.  We also want to take advantage of the new library management system that will allow us to remove some barriers that had been imposed by the previous system and focus more on improving the user experience.

We are making changes to the way you borrow items from the library.

 Key points are

  • All of our University students and staff can borrow 20 items (4-week loan) + 6 items (7-day loan) + 2 items (24-hour loan). In addition, they can borrow 20 items from the Curriculum Resources Collection
  • All loans, except for 24-hour loan items, will be renewed automatically on a rolling basis (in accordance with the loan period of the item), unless the item is reserved by another user.
  • 24-hour loans are not reservable and not renewable.
  • No fines on items that have not been reserved. Fines will be applied only to items which have been reserved by another user or to those 24 hour loan items which are returned late. Fine rates have not changed: 20p (4-week loan), 50 (7-day loan), £1 (24-hour loan).
  • If the reserved item is not returned on time, there will be an immediate suspension on borrowing further items until the reserved item is returned.
  • If there is an unpaid charge exceeding £10 on your account, there will be an immediate suspension on borrowing further items until the charge is paid.
  • Items requested will be held for collection for 7 days.

 Frequently asked questions

We are making changes to the way we loan items, in response to user feedback regarding the previous system which charged fines even if the item had not been requested by another user and would not allow more than 6 online renewals. 

We have also witnessed confusion over borrowing entitlements and recognised the need for parity of service for staff and students.

We have taken account of good practice in the sector. We will follow a process of continuous review and improvement to ensure that our model is adapted regularly in response to feedback.

We are implementing a new and more flexible library management system so we are able to remove some of the barriers that had been imposed by the technical features of the old system.

What are the changes?
 Old Model New Model

Standard Loans:

  • Undergraduates and PGCE: 12 items for 21 days
  • Postgraduate taught: 16 items for 28 days
  • Postgraduate pure research (Ph.D, MPhil): 16 items for 42 days
  • Professional Services staff: 12 items for 42 days
  • Academic staff: 20 items for 42 days
  • External borrowers: 5 items for 21 days

7 day loans and Curriculum Resources 7 day loans:

  • Students and staff: 6 x 7 day loans
  • External borrowers may not borrow 7 day items

Short loan collection:

  • Staff and students: 2 items
  • External borrowers may not borrow short loan items

Curriculum Resources – standard loans:

  • Undergraduates and PGCE: 20 items for 21 days
  • Post Graduate Taught: 20 items for 28 days
  • Post Graduate Research students: 20 items for 42 days
  • Professional Services staff: 20 items for 42 days
  • Academic staff: 45 items for 42 days
  • External borrowers: 5 items for 21 days
All users (students and staff) can borrow:
  • 20 items (4-week loan)
  • 6 items (7-day loan)
  • 2 items (24-hour loan)
  • 20 items from the Curriculum Resources Collection

External borrowers can borrow:

  • 5 item (4-week loan) + 5 item  (4-week loan) Curriculum Resources Collection

Standard loan means 3 weeks for Undergraduates and PGCE students and external borrowers; 4 weeks for Postgraduate taught students, 6 weeks for Postgraduate pure research and staff

‘Standard Loan’ will be 4 weeks and it will be called ‘4 week loan’

‘Short Loan’ will be called ’24 hour loan'

Students registered with the Disability Services will have 7-day issued for 14 days and 21-day loans issued for 28 days

Students registered with the Disability Services will have 7-day loans issued for 14 days.

To renew your loan, you need to log in your LibrarySearch account, use the Canterbury Christ Church app, use the Student Portal library tile, phone or visit the Library service points.

All loans, except for 24-hour loan items, will be renewed automatically on a rolling basis (in accordance with the loan period of the item), unless the item is reserved by another user.

24-hour loans are not reservable and not renewable

Overdue charges applies for all items that are not renewed/returned by the due date, regardless whether they have been requested by another user

If the overdue item is not returned after three overdue notifications, the library account is suspended. This means that you cannot borrow, renew, log into your LibrarySearch account

No overdue charges apply unless the item has been reserved by another user.

If the reserved item is not returned on time, users will not be able to borrow any more items. However, they will be able to continue to renew and reserve items

Users can request 5 items at a time

Items requested are held for collection for 7 days

Users can request a maximum of 20 items at a time

Items requested will be held for collection for 7 days

If you are on campus and you have a fine, you cannot borrow; if you are off-campus, the limit after which renewing is not allowed is £10

Borrowing of further items will be suspended if the unpaid fines on the account exceed £10.

Our students and staff can borrow 20 items (4-week loan) + 6 items (7-day loan) + 2 items (24-hour loan), In addition, they can borrow 20 items from the Curriculum Resources Collection.

External borrowers (including SCONUL Access, Alumni, Ex Staff -retired, full fee members, collaborative partners) can borrow 5 items (4-week loan) + 5 items from the Curriculum Resources Collection.

If an item is on loan and there are no more copies available on the shelf on the campus you study, you will be able to place a reservation so that it can be put on hold for you, as soon as it is returned. The person who has the item on loan will receive an email asking them to return the item before the due date. The automatic renewal will not apply to this item because you have reserved it.

You can also place a reservation on an item, if available, from a different campus. 

Considering their high-demand, 24-hour loans are not reservable and not renewable.

If the items you have on loan have not been reserved by another user, they will be automatically renewed by the library system, on a rolling basis (in accordance with the loan period of the item).  Unlike the previous system, there will be no online limit renewals.

A monthly statement with details of items on loan will be sent to you so that you can keep track of the items you have on loan and decide if you need to return those that you don’t need any longer.

It is important you check your monthly borrowing statement and library account regularly so that you know when your items are due for return.

The overdue fines has not changed. The daily rate is 20p (4-week loan), 50 (7-day loan), £1 (24-hour loan). 

Just let us know! Our aim is not to charge fines unless we have to, so if you have difficulties getting a book back or have mitigating circumstances that we need to take into account then get in touch and we will work with you to resolve the situation.
You can post it to your campus library. The address is also included in the library email notices.
We will take the return date as being the date your parcel was franked. We also advise getting proof of postage in case anything goes wrong.

The library account is suspended if a reserved item is not returned by its due date. This means that you won’t be able to borrow more items but, if you have more loans, these will be renewed automatically. You will still also be able to place reservations.

The library account is also suspended if there is an unpaid fine exceeding £10. You will be able to borrow new items once the fine is cleared.

We are not expecting a significant change in the number of items out on loan at any one time. Physically browsing the main shelves will only ever give a snap-shot of available stock at any time due to the increasing numbers of electronic books and journals. For a full overview of stock in a subject area, use the Virtual browsing feature in LibrarySearch
Once the book has been requested, you will receive an email to let you know and to advise you to return the item. At that point, the item will stop being renewed and the due date will be the date for you to return the item. 

24-hour loan items are on such a short loan period because they are on high demand. During the summer we have reviewed the items under this loan period and, considering the borrowing data, we have moved a portion of them in the 7-days loan Collection. 

We will be running a daily report to assess whether they are any items with more than 3 reservations; these items will be moved into the 24-hour loan Collection to satisfy. We will also investigate whether we can order more copies, if necessary.

Yes, by logging into your LibrarySearch account. 
You can log into your LibrarySearch library account online for a list of items you have on loan. A monthly statement with details of items on loan will be sent to you so that you can keep track of the items you have on loan and decide if you need to return those that you don’t need any longer.
Yes, their access to online resources will still be available. However, they won’t be able to borrow further items and they will be incurring a fine every day, for each reserved item. 
It depends on the item. We have items that you can borrow for 4-week loan or 7-days or 24-hours. The 7-days and 24-hours loan are shelved separately from the 4-week loan and they are labelled accordingly. 

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Last edited: 23/11/2017 14:28:00