We are making changes to the way we loan items, in response to user feedback regarding the previous system which charged fines even if the item had not been requested by another user and would not allow more than 6 online renewals.
We have also witnessed confusion over borrowing entitlements and recognised the need for parity of service for staff and students.
We have taken account of good practice in the sector. We will follow a process of continuous review and improvement to ensure that our model is adapted regularly in response to feedback.
We are implementing a new and more flexible library management system so we are able to remove some of the barriers that had been imposed by the technical features of the old system.