This section contains:
- 24/7 Collaborate Support
- Audio & Microphone Issues
- Browser Support
- Chrome Support
- Network Connection
- Attendee FAQs
- Connection Error: Spinning Purple Wheel
24/7 Collaborate Support
Collaborate offer 24/7 support for those experiencing issues with the service. Click on the link above and then select Chat with Collaborate Support from the bottom right-hand corner of the site.
Audio & Microphone Issues
A brief guide (downloadable from this page) highlighting some common audio and microphone issues that users may experience and how to correct them, using Google Chrome and Windows.
Browser Support
This support page link above features a list of web browsers against the compatible elements of Collaborate sessions. All University computers are set up for the best experience using Google Chrome.
Known Issues:
- Some users on older or underpowered ChromeBooks and iOS devices (iPads and iPhones) may experience audio breaking up in their live Blackboard Collaborate Ultra session due to hardware configuration and CPU capabilities. Where not possible to use another device (e.g. from an employer or school) then make sure to close any other open applications/tabs, only use basic features such as chat, and avoid using camera where possible.
Chrome Support
This support page features information and guidance about resolving certain issues using Collaborate on Google Chrome, including:
- audio and video issues
- audio set up with JAWS
- application sharing issues
Network Connection
This support page features information and guidance about the use of Collaborate through a variety of changeable network connections. This includes:
- how to see the network connection status for everyone in the session
- a handy table of 'experience changes' for certain features/tools depending on a participant's network connection
Attendee FAQs
This support page features a selection of FAQs for attendees of Collaborate sessions, including:
- presenting your presentation with presenter permissions
- volume settings
- screen magnification
Connection Error: Spinning Purple Wheel
A brief guide (downloadable from this page) containing information for some cookie related issues that users may experience and how to correct them, using Google Chrome and Windows.