What do I do if I've forgotten my computing password?

What do I do if I've forgotten my computing password?

As part of our ongoing improvements to IT services and online security, we have introduced a new and easy way to reset your password or unlock your account.

You can re-set your password through the Microsoft login screen, by clicking 'Can't access your account?' or 'forgotten password'

If you have already set up your recovery details via an alternative email, telephone or Microsoft Authenticator App, the process is very simple.

More details can be found here

If you have not set up your recovery details don’t worry. You can contact the i-zone via i-zone@canterbury.ac.uk to reset your password. You will then need to set up your recovery information to ensure in the future you have the ability to do this yourself. 


Canterbury: Augustine House
01227 922222 or i-zone@canterbury.ac.uk 

Medway: Cathedral Court

01634 894444 or i-zonemedway@canterbury.ac.uk

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Last edited: 19/07/2021 11:54:00