If you’re undertaking research or other extended studies, you can borrow items from other libraries using the document delivery service.

The document delivery service allows you to request items from other libraries as long as they aren’t available through LibrarySearch. Due to COVID-19 most libraries are unable to provide physical items but we are still having success fulfilling requests for journal articles, book chapters and other items that can be supplied in a digital format.

The exception is the British Library who have restarted their supply of physical items. In the past the British Library have been able to supply around 50% of the books requested through the Document Delivery service. As one of the few Libraries who are supplying physical document delivery items, we expect the demands upon them to be high and the service to have some unavoidable delays.

Your item(s)  can take 3-4 weeks or more  to arrive, so plan ahead if you can. If you need an update on your request, please contact the document delivery team.

At the moment, charges for the document delivery service have been removed until 22 January 2021. Please note there are still limits on the number of document delivery requests you can make.

Undergraduate students

Students can request up to 4 items per academic year. This is extended to 15 items in your final year. The service usually costs £2.00 per request but it’s currently free until 22 January 2021.

Postgraduate students

You can request up to 25 items (for taught MA/MSc courses) or 50 items (for research MPhil/PhD) per academic year. 

The document delivery service is usually free but if you request an item for research of a commercial nature, you must include this information when placing your request as there may be an additional charge.

Log in to LibrarySearch, click  the  Document Delivery Request  link and follow the on-screen instructions.

Before making a request, please check LibrarySearch to make sure the item isn’t held in one of the University libraries. Check whether the item is freely available online using a search engine, such as Google Scholar.

If you have any queries relating to the document delivery service, please contact the document delivery team.

Articles and book chapters

Articles and chapters from the British Library will be supplied in digital format where available (unless you specifically request a printed copy). Once the document is supplied, you’ll receive an email with the link to the document. You’ll also need to register with the British Library On Demand service to view the document more detailed instructions for registering and opening digital items are included with the email.

Books, theses, and other loan items

Physical items will need to be collected from the Library Point. You will need to make a Browse and Borrow booking for the time you wish to collect the item. Please ensure that booking is during a time the Library Point is staffed.

If the item you have requested is reference only, please book a Click and Study slot so you have time to consult the item at a study space.

If you’re borrowing a thesis from another library, an additional copyright declaration may need be signed at this stage.

  • The length of a loan is decided by the library that supplies the item. The loan period is usually around 4 weeks.
  • The loan period for physical document delivery items will be slightly shorter than before. Under current Government guidelines all items need to be safely stored for 72 hours to mitigate the risk of virus transmission before we can make them available. We are also finding that items are taking longer to send and receive through the post. We have factored this required time into the due date that is set by the lending Library.
  • Some books and theses are lent on the condition that they’re only used within the Library. You will need to make a Click and Study booking so you have a study space where you can consult the item.
  • Document delivery items will not automatically renew.
  • Document delivery items can’t usually be renewed beyond the date indicated. However, if you’d like to check with the lender if a renewal is possible, please contact the document delivery team. at least five working days before your item is due back.
  • A document delivery loan can be recalled from you at the request of the supplying library. Once recalled, the loan can’t be renewed and must be returned by the due date.
  • The fine for late returns is £1 per day per item.

To return a document delivery item you will need to book a Browse and Borrow slot at your home library. You will need to return the item at the Library Point, please ensure that booking is during a time the Library Point is staffed.

  • If you’d like to make a Browse and Borrow booking for Augustine please use this form.
  • If you’d like to make a Click and Study booking for Augustine House please use this form.
  • For all bookings at Salomons Institute Library please use this form.

If an item you’ve borrowed is lost, damaged or not returned, the lending library will levy a charge payable by you. This may include replacement costs and administration fees. 

The librarians have always been so friendly and helpful. They are the backbone of our campus and even remember our names! They always go the extra mile to help you get hold of resources, such as arranging inter-library loans (document delivery)

Jenny BarnesDoctorate in Clinical Psychology (Salomons Institute)