Every Christ Church student is provided with an account that gives access to a wide range of digital services.

Your username will look something like abc123@canterbury.ac.uk and can be used to do a number of things, including:

  • Access your personalised services
  • View your University emails and additional Microsoft 365 applications
  • Find your course materials on Blackboard
  • Make use of online library resources via Library Search

It is important that you never share your password with anyone, including friends, partners, children or guests who come to visit you on campus, and no-one at the University will have a need to ask you for your password.

You can re-set your password through the Microsoft login screen, using the 'Can't access your account?' link. If you have any further problems with your account, you can ask for help via the i-zone@canterbury.ac.uk.

Password tips

When creating a new password, you should avoid using any data that can be easily guessed, such as family names or your date of birth.

You should also try to mix in capital letters, and include numbers and special characters to add to your security. You could, for example, consider using numbers to replace certain letters or phrases in your password (4 instead of ‘for’, 3 instead of ‘E’, 0 instead of ‘O’).

What if I’m stuck for ideas?

One really good tip is to form your password out of a sentence that only you will remember. This can be anything from a common phrase to a life event that means something specific to you.

For example:

  • Il2w4IT@C3u (I love to work for IT at CCCU)
  • mdniP4TCH (My dog’s name is Patch)
  • E5G1wcq01 (England 5 Germany 1 world cup qualifier 2001)
  • AC02jun16 (Alice Cooper, O2, June 2016)

If you feel you must write down your password, never write down the password itself, but rather a hint that will trigger your memory. So for example, the word ‘gig’ might remind you of your password AC02jun16, and the word ‘work’ might remind you that Il2w4IT@C3u.

Here are our top tips on how to keep your information safe.

  • Change your password regularly. Use secure passwords that combine capital letters, numbers and symbols. 
  • Do not share your account details with anyone. This includes family, friends, colleagues or even your manager. Always lock your computer or log out of your account when you spend time away from your desk or if you are using a hot-desk location. To lock your Windows machine use the keyboard shortcut “Windows + L”. Guidance on how to lock Apple products can be found here. Always set a lock code on your mobile devices. Do not share this code with anyone and do not use your DOB.
  • Be careful when clicking on attachments or links in emails. If you’re not sure about a link do not click on it! Be wary of any communication that asks for your personal details.
  • Save your work regularly. Always store your work on your N: drive to keep it safe. If you are working on shared OneDrive documents, remember that once the “owner” of the document deletes a shared document from OneDrive, this file will no longer be accessible to any user. (CCCU IT cannot recover files deleted from OneDrive).
  • Make sure your personal anti-virus software is up-to-date. Regularly update the antivirus and the operating system on your own PCs and mobile devices. The university provides free Sophos anti-virus for home use to all members of staff. If you experience any issues please contact our Service Desk for further advice.
  • Be careful of what you share online. Never share confidential or privileged information. Also check your social media privacy settings. 

We also have Social Media Guidelines to help protect and support students who contribute to and engage with social media.

While we take every step possible to filter out spam and other suspect communications, sometimes scam emails do slip through the net. Things to look out for include:

  • Impersonal greetings.
  • Probing questions.
  • Urgent warnings.
  • Bad spelling and formatting.
  • Threats.
  • Password requests.

What else can I do?

We recommend that you always treat emails with a degree of caution – especially when they ask for personal information and look like they come from an official source.

  • If you receive a suspect email, do not open any file attachments.
  • If you have concerns, contact the sender directly via trusted channels such as the organisation’s official website, or their customer service line.
  • Beware of links in email. If you see a link in a suspicious email message do not click on it.

Phishing Scam Targeted at University Students

Remember, no legitimate organisation, be it your bank, Studnet Finance Company  or the University will ask for personal details such as your username and password by email. If you are ever unsure about such a request, contact the organisation directly via trusted channels such as a customer service line, or the official website.

What if I'm still unsure?

If you are unsure about any email you have received, or about anything relating to online security, then please contact the i-zone.