There may be circumstances where you feel you have grounds to appeal against the decision-making process of a university body.

There are different appeals for different circumstances:

  • An academic appeal is a request to a review a decision made by an academic body on your progression, assessment, extenuating circumstances, academic conduct or awards.
  • A Fitness to Practise or Professional Suitability appeal is a request to review a decision made by a panel on a student’s conduct, competence and capabilities in relation to professional practise. The panel considers the requirements of any relevant regulatory or statutory body.

All appeals must be submitted within twenty working days of the date of the formal notification of the decision.

Please be aware that you can’t appeal against:

  • The academic or professional judgement of examiners or panel members
  • The decision made on the quality of the assessed work (including professional practise) or the criteria being applied to mark the work.

Read more about the Appeal Procedures and see some key points below.

 

Anyone who is, or was recently, a registered student may make an appeal. This includes anyone on an interruption, temporary withdrawal, exclusion or suspension of study.

You can use the Appeal Procedures for twenty working days after your studies have finished or been terminated.

You can make an academic appeal if:

  • a Board of Examiners could have recommended that, following failure, you be permitted to take further assessments but did not so recommend without good cause; and/or
  • your written extenuating circumstances evidence was appropriately submitted but not properly considered in accordance with the procedures approved by Academic Board; and/or
  • there had been a material administrative error that had not been properly remedied and had a detrimental impact; and/or
  • your assessments had not been conducted in accordance with the current regulations, frameworks, protocols or conventions for the programme; and/or
  • you have valid and specific grounds for claiming that there is substantial independent written evidence, from a qualified professional, directly relevant to your performance in assessment and that such evidence
    • shows your performance to have been materially affected; and
    • is, for demonstrable reasons, of a sort which you could not reasonably have been expected to submit at the appropriate time under the University’s extenuating circumstances procedures; and
    • has not previously been received and reviewed by the University; and
    • relates to one or more assessment/s recent enough to have been considered when the Board of Examiners or other academic body last made a decision relating to you.

If your concern doesn’t meet the appeal requirements, you may be able to make a complaint. Read about our Student Complaints Procedure.

If you’ve been subject to Fitness to Practise or Professional Suitability procedures, you may appeal against the decision-making where:

  • you believe an extenuating circumstances request was rejected without proper consideration; and/or
  • a material administrative error has led to a particular negative academic outcome; and/or
  • you have valid and specific grounds for claiming that there’s substantial independent written evidence, from a qualified professional, directly relevant to the deliberations of the panel and that such evidence
    • is, for demonstrable reasons, of a sort which you could not reasonably have been expected to submit at the appropriate time under the University’s extenuating circumstances procedures; and
    • has not previously been received and reviewed by the University.

You can’t appeal against the academic or professional judgement of the examiners or panel members. There’s no appeal against the decision made on the quality of the assessed work (including professional practise) or the criteria being applied to mark the work.

You can’t appeal against a decision concerning extenuating circumstances unless there’s clear evidence the decision maker didn’t follow the approved Extenuating Circumstances procedures and/or the decision makers’ recommendation was not appropriately considered by the relevant body.

Please submit your appeal in writing to the Student Procedures Office by completing the Email the form, and any supporting evidence, to: student.procedures@canterbury.ac.uk

You need to submit your appeal within twenty working days of the date of the formal notification of the decision.

Exceptionally, we may allow longer to submit an appeal but only up to forty working days. You need to have valid reasons for not submitting the request within twenty working days. These might include, but are not limited to, illness, other pressing reasons or making initial enquiries about the procedure and then making an appeal within a timely period.

We will not accept any request submitted more than forty working days after the date of issue of the written notification, provided there was no material error made by the University.

You can get help from the Students’ Union. Click on the link to read the Students' Union guidance on Appeals or contact the Students’ Union Advice Caseworker by email - ellie.martin@ccsu.co.uk.

You can also get help from the University’s Student Support and Wellbeing Advisers by emailing studentwellbeing@canterbury.ac.uk.

If you agree in writing, you can ask the Students’ Union or a Student Support and Wellbeing Adviser to act on your behalf.

We are a member of the Office of the Independent Adjudicator for Higher Education (OIA) scheme. Following completion of our procedures, you can ask the OIA to review your appeal.

During your appeal with us, we’ll tell you the next stage of the process at each point and inform you when you’ve completed all the stages. After the last stage, we’ll provide you with a Completion of Procedures letter which you’ll need if you want to appeal to the OIA.

We can tell you how you take your appeal to the OIA but please be aware that if you don’t complete our procedures, the OIA may not investigate your complaint.

The Office of the Independent Adjudicator for Higher Education website explains their rules.

Please note that the OIA scheme doesn’t apply to admissions appeals.