It’s important for you to complete your assessments, including exams, on time but sometimes things happen outside your control that could affect your short-term ability to meet your deadlines. Don’t worry, we have processes in place to make sure you can still undertake assessment and progress in your studies.

The Extenuating Circumstances process enables you to request an extension or a further chance to take an exam or time-specific assessment if you’re facing challenges that are deemed exceptional, unexpected or beyond your control.

There are three types of request you can make - each has a different purpose and criteria.

  1. Self-certification request – to request a 7-day extension or take an exam at a later date. You don’t need to provide evidence, but can only use this twice in an academic year. You must make your request within 14 calendar days before the deadline date.
  2. Evidence-based extension request – to request a 7-day or 14-day extension or take an examination at a later date. You must provide evidence at the same time as you make the request and submit the request and evidence 14 calendar days prior to, and 7 days after your deadline date.
  3. Impaired performance request – you can only use this request for exam or time-specific assessments that you attempted on the scheduled date, but wish to take again due to unforeseen circumstances. You must provide evidence with the request. You can submit this request up to 7 calendar days after the exam or time-specific assessment.

If you’re experiencing a medium or long-term personal difficulty (not related to a disability), your personal academic tutor (PAT) may suggest that a Temporary Learning Agreement (TLA) is appropriate for you. This will allow your PAT to adjust assessment deadlines for you while it’s in place. To discuss whether you’re eligible for a TLA, contact your personal academic tutor.

 At a glance:

 

Extension

Submission

Details

Self- certification

7 day extension

Submit 14 days before deadline

Can only be done twice per year

Evidence -based

7 or 14 day extension

Submit 14 days before or 7 days after deadline

Must provide evidence

Impaired performance request

To take the exam again

Submit 7 days after the exam

Must provide evidence

Temporary Learning Agreement

Adjust assessment deadlines

Developed through discussion with your personal academic tutor

For medium or long-term personal difficulty (not related to a disability)

Did you know...?

Extenuating circumstances requests are not automatically agreed, unless you’re using a self-certification requests (use up to two per academic year). For it to be approved you must have an acceptable reason, apply on time, not have exhausted your request opportunities and provide evidence if required.

If something short-term, unexpected, out of the ordinary and beyond your control happens that affects your ability to complete your assessment, you’re able to submit a self-certification request for:

  • a 7-day extension to your coursework deadline
  • the chance to take your exam or time-specific assessment at the next available opportunity.

These should be submitted no more than 14 days before your assessment deadline and no later than the assessment deadline or date.

You’re only allowed to submit two self-certification requests per academic year.

Step 1 - check the criteria for making self-certification requests

This request is for issues of a very short-term nature (i.e. affecting you for no more than a week) which occur just before, or at the time of your assessment deadline.

You need to submit the request:

  • no more than 14 days before your assessment deadline and
  • no later than the assessment deadline or date.

This type of request can only be approved on two occasions per academic year.

If you’ve already made two requests in a year or you’ve passed the assessment deadline, you may be able to submit an evidenced-based extension request.

Step 2 – important information to know before you make your request

For coursework, it’s important to continue with your work and submit it as soon as you can. Don’t wait for a response to your extenuating circumstances request before you submit your work because:

  • If your request is approved, the new submission date will be seven days from your original deadline, not from the date you receive the decision. If you submit after the new deadline you’ve been given, your work will be subject to late penalties (as normal) unless you’ve made (and had approved) an evidence-based extension request to further extend your deadline.
  • If your request is not approved, submitting your work as soon as possible will minimise the late penalty you receive if you submit after your deadline.

Step 3 – completing and submitting the request form

You’ll need to complete the form no later than the assessment deadline and you’ll need:

  • Your student ID number (found on your Smartcard).
  • All relevant module titles and codes (module codes start with the letter 'M' and are a maximum of 9 digits in length - find these on the module blackboard or in your Programme Handbook).
  • Your assessment deadline(s) or date(s).

Please email your form to your programme administrator/support officer.

If you’re in the Faculty of Medicine, Health and Social Care, please attach and send your form directly to ec-health@canterbury.ac.uk

If you’re a combined honours student, please send your form to the administrators for each subject.

If you’re unsure where to send your form, check your module blackboard, Programme Handbook or ask the i-zone.

Need further advice or support?

If you need further advice on making a request and eligibility, or if you need a different type of support because you have a longer-term problem, speak to your Personal Academic Tutor, Programme Administrator/Support Officer or a Student Support & Wellbeing Adviser.

Extenuating circumstances requests are not automatically agreed, unless you’re using a self-certification requests (use up to two per academic year). For it to be approved you must have an acceptable reason, apply on time, not have exhausted your request opportunities and provide evidence if required.