Clearing: What you need to do before calling us

Calling our Clearing hotline on +44 (0)1227 926000 is the best was to contact us through Clearing. Find out how best to prepare.

1. Get prepared before you make the call. Ensure you have the following to hand:

• your Personal UCAS ID number
• your Clearing number
• your grades or UCAS Tariff points
• a pen and pad
• the course name(s) and UCAS number(s) you're interested in - which can be found on the course page.

Read the relevant course page(s) thoroughly, taking special notice of module content. This is the best way of knowing whether a course is right for you.

2. Think about why you want to study the course or courses you're calling about. Universities will often ask about your ambitions, things you've already achieved, plus any work or voluntary experience. The questions aren't meant to be tricky - we just want to ensure that you're applying for the right course.

3. Take your time when exploring your options - whether that's universities or the courses an individual uni offers. We know it can feel like a mad rush to call at 8am on results day, but being certain of the choices you're making is more important in the long term. Similarly, if you have been offered a place through Clearing, take your time to consider if it's right for you before accepting.

4. Be confident! Depending on your reasons for using Clearing, you might be feeling deflated, but at CCCU we are here to help you achieve your education goals. Being confident in yourself and your ability to choose a course through Clearing doesn't just sound great on the phone; it'll also help you feel more positive during what can be a stressful time!

5. Think about a foundation year. Foundation years add one year to your degree and are designed to prepare you for higher education. If you think a foundation year might be for you, talk to the advisor about them when you call. They'll be able to offer further advice on whether this is the right choice.

6. Ask questions. No question is too big or small when you're calling one of our Clearing advisors, and they're keen to help. On results day, we can usually offer you the chance to talk to a lecturer from your chosen course or subject area, so if you want more specific information about a course, make sure you ask to speak to an academic!

7. Take a break. Minimise your stress levels by taking some time to rest between calls. Grab a glass of water, eat some snacks, scroll a bit of TikTok, and you'll feel much more relaxed when you next pick up the phone.

Whatever your reasons for applying via Clearing, just remember that at CCCU we are here to help. Whether you want to be a future nurse, future engineer, future musician, or whatever you want your future to hold, you are our priority!