Data Privacy

The Data We Collect

Once you successfully complete a course of study at Canterbury Christ Church University, you become one of our former students (even if you are going on to further study at the University).

The following data about you is transferred securely from the University’s student records system to a specialist database called Raiser's Edge:

  • your contact details (address, email and telephone where known).
  • your title and full names. We also any previous marital names and date of birth as we need these to help identify you definitively.
  • the qualification you obtained.

The University will also record within Raisers Edge any basic details about your employment history (your job titles and employers) that you give to us. This is not transferred from the University’s student record system.

We also record your mailing preferences, details of any voluntary support you have given to the University (for example helping at Open Days, providing a testimonial, or interviewing students). We track your attendance at any University reunion events.

The University will also obtain and store information about you from third party emailing systems to help us understand which communications are relevant to you. This includes tracking whether you have opened the emails we have sent to you and which links you click on.

From time to time, alumni may send us photographic images of group cohorts for us to use in publicity material for alumni events or reunions. The University also captures and stores photographs of alumni at the events and reunions that it organises. These are stored in files on the University’s secure computer network.

Why Do We Keep and How Do We Use Your Data?

Your data is held by the University securely and used in compliance with the Data Protection Act 2018 and the General Data Protection Regulations, and the Privacy and Electronic Communications Regulations 2003 as amended.  We use information about you because: 

1 Legal Requirement

If you are qualifying from a degree level programme, the University has a statutory obligation to retain your data for 15 months after you qualify in order to supply this information to Higher Education Statistics Agency (HESA). HESA conduct a nationwide survey on behalf of Government to find out the employment destinations of all university leavers. Read about the way in which HESA processes your data in its collection notice.

2 Essential Administration

It is necessary for the University to keep your data in order to respond to requests and instructions, made by you or with your agreement, with regards to:

  • confirming that you studied at the University
  • providing you with references for work or further study
  • providing you with duplicate transcripts

3 Legitimate Interest

It is in the University’s legitimate interest to maintain contact with its former students. Specifically, your contact details may be used either by central departments within the University and/or the subject School/Department in which you studied, for the purposes of sending you any of the following, either by hardcopy post or electronic means (email, text/SMS, apps or social media):

  • alumni magazines/newsletters
  • personalised invitations to specific events
  • information about:
    • University events open to the general public
    • new courses which may be of interest to you
    • job vacancies that may be of interest to you
    • opportunities to support the University in a range of voluntary activities
    • discounts on postgraduate study and other services and benefits exclusively available to former students of CCCU.

Who Will Use Your Data

Technical maintenance of the Raisers Edge database that holds your details sits under the University’s IT Department. The Alumni Relations Team have day-to-day management of information held within Raisers Edge. However, staff from any part of the University may be given access to your data for the legitimate and efficient pursuit of the purposes specified above.

In addition, information about you may also be shared with third party data processors for the purpose of sending you email or postal communications regarding alumni services.  Third party processors will be bound by confidentiality agreements to keep your data safe and to use it only for the purpose(s) for which it is provided by the University.  They will also be required to destroy the data, or to give the University access to destroy the data, once these purposes have been fulfilled.

Keeping Your Details Up to Date and Opting Out

You can advise of a change to your contact details, or withdraw your consent to the processing of your data at any time.  You do not need to give a reason.  However, this may restrict the support we are able to offer you.

  • using our online update form
  • by letter (addressed to the Alumni Relations Team, Canterbury Christ Church University, North Holmes Road, CT1 1QU)
  • by email to

Updates to your contact details will be processed on the Raiser's Edge database as quickly as possible and by no later than 1 month after receipt.

If you withdraw your consent for us to use your data for marketing purposes, we will stop sending you communications immediately.

How Long Will We Hold Your Data

If you have completed a degree level programme, the University has a statutory requirement to hold your data for 15 months after you qualify. Thereafter (or if you have studied at sub-degree level), unless you ask us to remove it, or we are advised of your decease, the University will hold your data indefinitely.

Your Rights

You have the right to ask for a copy of the information that we hold about you.  There is no charge. If you would like to make a request for this information, email:

You also have the right to:

  • opt out of receiving particular types of communications from us (see Keeping Your Details Up to Date and Opting Out above).
  • ask for inaccurate personal data to be rectified, or completed if it is incomplete
  • have your personal data erased in certain circumstances
  • request the restriction or suppression of your personal data in certain circumstances
  • to object to the processing of data in certain circumstances.
  • Any queries regarding the information above, or a request to access the data we hold about you, can be directed should be directed in the first instance to the  Alumni Relations Team.

You can make a request orally or in writing.  We will respond in one calendar month.

The Data Controller and Further Information

The University is the data controller for this data.  Our details are as follows:

Canterbury Christ Church University
Rochester House
St George’s Place

See our Data Protection Policy 


If you have a complaint about the way we handle your data, you can direct this to the University’s Data Protection Officer:

Robert Melville
Telephone: 01227 767 700

The University’s Supervisory Authority is:

The Information Commissioners Office
Wycliffe House
Water Lane
Telephone: 0303 123 1113

You have the right to complain to the Information Commissioner if you are not satisfied with the way the University handles your data or any complaint you make.


Connect with us

Last edited: 31/05/2018 11:33:00