Director of Planning and Academic Administration
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Your experience – previous notable roles and accomplishments
I have worked in the university sector for nearly 30 years now. I joined Christ Church in 2017.
Before then. I lived in Scotland and was Director of Student and Academic Services at Edinburgh Napier University, where I led student-facing services from initial enquiry through to graduation and beyond. During my 12 years in this role, I led many large-scale and complex improvement programmes, including changes to the University’s academic year, and restructuring exercises which resulted in significant improvements to services
Until 2004, I spent 11 years at Oxford Brookes University, where I provided leadership to the Strategic Planning Group to achieve an integrated approach to strategic planning, market research, UK student recruitment, widening participation, reception services, enquiry management, partnership development and international affairs.
Research Academic and Professional Interests
I am currently Deputy Chair of the UK's Academic Registrars Council having served as Chair in 2018/19 and 2019/20.
Your role/responsibilities in relation to the achievement of University’s Strategic Framework ambitions
As the Director of Planning and Academic Administration, I am the strategic lead for all aspects of planning and academic administration. I have teams that are responsible for admissions; UKVI and compliance; registration; examinations and assessment; student policies and procedures; graduation events; strategic planning and statutory reporting; management information; the student record system and student-related processes; timetabling and attendance; and continuous improvement. The Modernising our Student Information Programme (MOSI) programme also falls within my remit.
I am passionate about seeing things from a student perspective, about the professionalism of staff and about getting our student data, systems and processes right.
Current priorities include:
- attracting students through our professional, centralised admissions processes
- engaging and retaining our students once they arrive
- delivering a great student experience, particularly in relation to management and organisation
- building institutional confidence in the quality of our data
- working with Faculties to provide really efficient and effective services to staff across our academic administration
Current priorities and/or projects/programmes you are leading
I am leading the Modernising Our Student Information programme which will simplify, streamline and standardise our administrative processes for students and staff. We used a new student records system (SITS) to admit students for the first time for 2020 entry. We are working to roll our SITS to student records from September 2021.
What inspires you about Canterbury Christ Church?
I continue to be impressed by the strong sense of community. the vibrancy across our campuses and our values-led culture. I am excited and inspired by our ambitions for the future.
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