Advice for applicants

Students starting in September 2020

We’re really looking forward to you joining us in September.

Starting university is exciting but you might also feel some uncertainty given the events of the last few months.

Life at every university in the next academic year is likely to be different. Our priority is to make sure we provide the highest quality education and your student experience is at the heart of our planning. We must also ensure the health, safety and wellbeing of all our students, staff and visitors, following guidance from the Government and Public Health England.

It is important to emphasise that a face-to-face, on-campus experience will be delivered within the Government and Public Health England guidance and providing there are no serious unforeseeable public health issues that result in the Government introducing further lockdown measures.

Be assured, we’re doing everything we can to support you to succeed, and to enjoy university and student life. We want you to benefit from everything we have to offer: an outstanding education, great facilities and services; coast, countryside and green spaces nearby; and opportunities to connect with other students and make lasting friendships.

If you have not already done so and hold an unconditionals or conditional offer, you might like to join our pre-arrivals Facebook group.

If you have any questions in the meantime, our friendly Course Enquiry Team is on hand to answer any questions you may have. They may not have all the answers right now about how courses will be delivered, but we can capture your questions and update you when more details become available. Call 01227 928000, email or use our online form

FAQs for applicants

We recognise that the Coronavirus (COVID-19) is creating uncertainty around the world and you may have questions for us, particularly ahead of joining us in September. We are here to support you with any questions you might have about your application during this time.

The UK Government has announced that GCSE and A-Level exams will not take place in May and June 2020. This decision may also have an impact on other qualifications, such as BTECs.

We want to reassure you that we will be looking at ways on how we can support you during the admission process at this difficult time. We are waiting to hear how qualifications will be awarded.

We are also waiting to hear from UCAS about any changes that will be implemented nationally which will help students secure their place at university this year. We will contact you once we have more information.

If you want to know about the application process for 2021 entry then we are offering a series of seminars which will help you. You can access them here. You’re also invited to look around our Canterbury and Medway campuses at our Virtual Open Day on Friday 19 June.

If you have any questions or concerns, please contact the Course Enquiry Team or have a look at the FAQs below. 

Last updated 29 June.

We plan to provide a combination of face-to-face and online learning and teaching. The exact mix will depend on the course.

We will keep you updated over the coming weeks and months in a series of updates, as we plan in detail how the first semester will be delivered, particularly on your course.

We will also provide a welcome and induction programme to help students quickly settle in.

Last updated 12 June.

We will ensure there is access to important services and opportunities to help you thrive in your new academic and student life. This includes: 

  • opening our campus facilities at Canterbury, Medway and Tunbridge Wells, including libraries, while adhering to the social distancing rules
  • giving access to our excellent support services and learning resources
  • individual care and support from our experienced academic and support teams.

Student Support and Wellbeing Advisers

Our Student Support and Wellbeing Advisers are on hand to provide general, financial and housing advice.  If you need support applying for a student loan or tips on how to put together a your budget our advisers are happy to help.  

Accessing disability and mental health support

Right from the start we want to make sure that everyone, regardless of disability or differences, has what they need to reach their full potential. By registering with our Disability and Mental Wellbeing Teams before you arrive, we can ensure that any additional support you may need for your learning is put in place.


Last updated 16 June.

We plan to open our University accommodation, guaranteed for new Foundation and first year undergraduate students. We will be introducing new health and safety measures, and will give further details to those applying for student accommodation.

Last updated 12 June.

We will be able to answer phone calls from 10am-12noon and 2pm-4pm UK time (GMT). Our phone number is +44 (0)1227 92 5555. 

So we can help you more quickly, we would encourage you to email our Admissions team if you have a query relating to your application: 

For undergraduate applications: 

For postgraduate applications: 

For general English courses and : 

Emails will be looked at throughout the day. 

If you are interested in studying at Canterbury Christ Church University, or have any questions which relate to your course or what it is like to study at the University then please contact:

Course Enquiries team –, telephone: 01227 928000. 

International team -

Last reviewed 12 June.

We still welcome and are accepting applications for September 2020 entry. Do have a look at our course pages for more information about applying.

We are have made some changes to our interview processes to help protect the health and wellbeing of our applicants, staff and external interviewers.  

Our Admissions team, and academics, are able to review applications from home so we are able to consider applications as normal.

Last reviewed 12 June.

We are planning for our Clearing Enquiry Service to open at the beginning of July.

Last reviewed 12 June.

While our campuses remain closed we are finding alternative ways in which to show you the University and our facilities. Please take a look at our virtual tour which provides a great insight into what’s on offer on both our Medway and Canterbury Campuses and the surrounding areas. If you’d like to chat to a current student, send a message to one of our friendly student ambassadors who will be pleased to answer your questions.

You’re also invited to look around our Canterbury and Medway Campuses at our Virtual Open Day on Friday 19 June.

Last reviewed 12 June.

Please let us know at (for undergraduate courses) or (for postgraduate courses).

Last reviewed 12 June.

No. We will not withdraw any offers and will honour them in line with the principles below:

  1. If you have accepted our offer as either your firm or insurance choice then the conditions of your offer, which are shown to you on UCAS Track, will stand.
  2. If you accept us as insurance then the normal rules for insurance applicants will continue to apply. This means that, if you meet the conditions of your offer, then you will only be placed with us if you do not meet your offer conditions for your firm choice and are rejected by them.

Last reviewed 12 June.

You may be able to change your firm and insurance replies before 23 July 2020. Please contact and include your UCAS ID number, and information about the exact change that you would like to make.

Last reviewed 12 June.

There are inevitably some delays to the Admissions process and we are sorry for this. We are currently managing our Admissions decision making as below:

  1. If you need to be interviewed before we can make a decision on your application then your interview will now take place online. We are working hard to get the new interview dates scheduled.
  2. We are prioritising applicants who applied by 15 January so we can ensure they have a decision by the UCAS deadline of 20 May for universities to make our decisions on your application.
  3. If you applied by 15 January 2020, then the Admissions team will have contacted you to ask you to select a new date and time through MyRecord. If you have not heard from the Admissions team, or need any help selecting your interview date, then please contact us at
  4. If you applied after 15 January for Midwifery, Nursing (Child), Nursing (Mental Health) and Physiotherapy then we will only be able to consider your application if we have places available once we have considered everyone who applied by the UCAS application deadline.
  5. If you applied after 15 January for any other course which requires an interview then your application is being considered and the Admissions team will contact you by email and MyRecord.

If the above categories do not apply to you, then your application will be considered as normal. Please continue to check MyRecord and your email for any updates, and please get in contact with us at if you have any queries.

You may be able to change your firm and insurance replies before 23 July 2020. Please contact and include your UCAS ID number, and information about the exact change that you would like to make.

Last reviewed 12 June.

The detail around the appeals process is currently being considered by Ofqual and the exact timings of the exams have not been confirmed.

We will provide further information once it becomes known.

Last reviewed 12 June.

We are aware that there may be some disruption to some qualifications and are monitoring the situation. If the disruption is likely to cause a significant delay to you being able to start your studies with us then we will contact you to let you know about alternative options.

If you are taking your qualifications in the UK and are applying through UCAS you will have until 31 August 2020 to meet the conditions of your offer. If an extension to this date is necessary then you will be informed.

Last reviewed 12 June.

We would encourage everyone to arrive on time. We will continue to monitor the situation and will provide further information if your travel plans are likely to be affected.

If you are an international student then we would encourage you to consult the guidance from your home country, the British Council, the World Health Organisation, and Public Health England.

Last reviewed 12 June.

We do hope you will be able to join us as intended in September. If you wish to defer your place then please let us know by email to or

So we can find your information more quickly, please include your UCAS personal ID number of reference/student number from the top of the emails we have sent you.

Last reviewed 12 June.

Planning for your 20/21 timetabling is underway. We are committed to providing an on campus experience in September, while adhering to the latest Government and Public Health social distancing guidance. Our aim is to provide as much face-to-face learning and teaching as we can, supported by online learning and teaching. We will let students have more information about their timetables once details for your programme are confirmed. 

Last reviewed 12 June.

For students starting in September, we know that feeling part of your new university, making connections and friends, and being prepared for study is really important in these uncertain times. We’re making sure this happens with lots of new opportunities to feel ready and part of our Christ Church community before September.

This includes:

  • Regular webinars and videos to help you get ready for study and student life. Whether you need help with writing your personal statement, funding your degree or you just want to know more about student life, there's a webinar for you.
  • Great opportunities to explore our campus and uni accommodation, and talk to our friendly students and lecturers, at our virtual Open Day on June 19. Or explore our virtual tours.
  • If you’re starting this September and hold an unconditional or conidtional offer, join our growing community of more than 1,000 new students in our dedicated Facebook Group.

We’re also on hand whenever you need us to answer any questions, from applying to university and choosing a course, to finding somewhere to live while studying or commuting to uni. Our current students and staff are here to chat to you about what life and study is like at Canterbury Christ Church. You can also contact our undergraduate and postgraduate Admissions Teams and our  Course Enquiry Team.

Last reviewed 12 June.

For courses that involve placements, we are working with our partners, including professional, statutory and regulatory  bodies, to understand how we continue to support work place opportunities.

Last updated 12 June.

We’re aware of changes to IELTS and TOEFL test arrangements in some locations – you can find out more on the IELTS and TOEFL websites.

TOEFL have also introduced a TOEFL at home test.

Last reviewed 12 June.

If a student is unable to obtain a visa, travel to the UK or attend the university due to official restrictions caused by COVID 19 for September 2020 entry, a full refund of the deposit will be made. Any refund decisions will only be taken in September for September 2020 entry, and will be based on official guidance published by the student’s country of residence (or the UK, if applicable) which would prevent them from travelling to and / or studying in the UK.  Claims for a full refund will need to be supported by suitable evidence providing confirmation of official guidance.

Our priority is to make sure we continue to provide you with the highest quality education and student experience, whilst also ensuring the health, safety and wellbeing of all our students, staff and visitors.

We are doing this by following the latest Government and Public Health England guidelines and wanted to share just some of the measures we will be implementing to keep our campuses safe:

  • Social distancing procedures for each campus, building and specialist facility,
  • Screens where close face-to-face interaction is required,
  • Managing footfall on campus through staggering start times and introducing booked appointments,
  • Installing additional and appropriate fixed hand washing or sanitising stations at key locations,
  • Increasing cleaning regimes, including a daily clean of whole buildings and multiple targeted cleans of high-contact surfaces.

When we are back on campus, we will all have a role to play in supporting the safety of our community by observing social distancing, maintaining good hygiene practice and following the Government protocol around contact tracing and self-isolating. But don’t worry, we will provide information, guidance and support so you can will feel confident about your personal responsibility in keeping our campuses and yourselves safe.

Updated: 29 June


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Last edited: 29/06/2020 10:25:00