Frequently asked questions
Below are some questions that are often asked of the Student
Support Services. If your question is not answered here,
then please ask the
i-zone
or telephone the i-zone helpdesk on 01227 782222 for a quick
query or for your call to be logged for one of our specialists
to reply. Alternatively, Salomons should ask
their Programme Director in the first instance.
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| I have personal problems that are affecting my
work. Is there anyone I can talk to? Counselling can help if you are experiencing personal problems, whether long-standing or resulting from a temporary crisis, that affect your academic or social life at University. Deciding to see a counsellor is a positive step towards making things better for yourself. Find out more about the Counselling Service by visiting their web pages.
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Where can I get free contraception and sexual health information from? Free condoms and sexual health information are available from: Students' Union.
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I have a disability and got extra time in my exams at school/college. Can I have this here? You should contact the Disability Team, as soon as possible to discuss this and any other support needs you may have. You can make an appointment by contacting the i-zone on 01227 782222, who will put you through or log a call. Alternatively, you may wish to email i-zone@canterbury.ac.uk.
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How do I apply for a Student Loan? You will need to contact
your Local Education Authority (LEA) and apply through
them. You can visit the Department for Education
and Skills website to find out about the support
available and to find details of your LEA.
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Can I get legal advice from the university? Legal advice is not available from the University. Students are advised to contact the Citizens Advice Bureaux for any legal advice they require. You can phone the Citizens Advice Bureaux's advice line on 08701 264062 or visit their website to find details of where your local office is.
www.citizensadvice.org.uk/
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What can I do if my Student Loan / Bursary is delayed and I have no money left to live on? You will need to make an appointment to see the Student Adviser (Finance), as soon as possible to discuss your financial situation. You can make an appointment by contacting the i-zone on 01227 782222, who will put you through or log a call. Alternatively, you may wish to email i-zone@canterbury.ac.uk.
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| I don't get on with the people I live with.
What can I do? The Student Support Officer, Yasmin Ghandour, is available for students to discuss any worries or difficulties such as these. You can make an appointment by contacting the i-zone on 01227 782222, who will put you through or log a call. Alternatively, you may wish to email i-zone@canterbury.ac.uk. |
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| I am finding it difficult to settle
in at University. Who can I speak to about this? The Student Counsellors are available for students to discuss any worries or difficulties such as these, to find out more about the Counselling Service, visit their web pages. The Student Support Officer, Yasmin Ghandour, is also available to talk to. You can make an appointment to see Yasmin by contacting the i-zone on 01227 782222, who will put you through or log a call. Alternatively, you may wish to email i-zone@canterbury.ac.uk. |
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Where can I get an HC1 Form? HC1 forms are available to collect from your Doctor, Dentist or Optician. You can also get an HC1 by calling the NHS Forms Order Line on 0845 610 1112 or by emailing nhsforms@spsl.com. Download the NHS Booklet HC11 ‘Help with Health Costs’.
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| I am thinking of withdrawing,
interrupting or changing programme, who should i speak
to? If you are thinking of
withdrawing, interrupting or changing your programme, it
is advisable to discuss your proposal(s) with your
Programme Director, before coming to an absolute
decision. There could be a range of consequences for
students who change programme, interrupt or withdraw;
for example, these can be career related, financial,
accommodation and student debt related, therefore you
may wish to contact the Student Support Officer for any
advice relating to your change in circumstances. |
