Student Support, Health and Wellbeing

Student ICT Trainer

Gillian Avard



Gillian Avard is the ICT Trainer for Students works within the Study Support team in the Department of Student Support & Guidance, based in Augustine House.



Our Aim
The aim of the ICT Trainer for Students is to provide support and high quality training for students in a range of ICT applications in use across the University.

Who we support
The Trainer provides ICT support for all students following programmes at the University, either on a part or full-time basis, at any level or on any year of study. You don’t have to be failing your course or struggling with your studies to benefit from our support!

What we do
We will try to help you to help yourself. We offer a supportive atmosphere in which students can meet with our staff and take positive steps to address their ICT training needs.

We can help you to use ICT effectively in the world of Higher Education by providing regular ICT workshops, drop in sessions and bookable 1-2-1 help sessions.

Training will be given in how to use Microsoft Office and any other packages that are provided for use by all students, irrespective of their programme of study. We can show you how to access all of our on-line support materials and how to use Blackboard, your Virtual Learning Environment. These resources will help you address your ICT problems and help you to develop the necessary skills and confidence you need to survive at University and enhance your academic performance.

What we don't do
Whilst we support you with the use of ICT applications, we do not do any work for you!

We are unable to support your use of subject-specific software, such as SPSS. This support should be sought from your academic department.


How to get in touch

For general enquiries, or to make an appointment please contact the i-zone on 01227 782222 or email