Guidance and Procedures

University Policies/Procedures*
Student Attendance Policy Student Disciplinary Procedures Code of Student Professional Conduct Student Complaints Procedures (CCCU only) Student Complaints Procedures (Partner Institutions only) Student Finance Guides (finance downloads available on right hand side of page) Guidance for students on Whistleblowing Student Appeals Procedures	Fitness to Practice Fitness to Practice - Appendix 1 Fitness to Practice - Appendix 2 Framework for Student Complaints, Appeals and Disciplinary Procedures Procedures for dealing with alleged plagiarism Change of Programme, Interruption of Programme, Withdrawal from Programme and Concessions Procedures Policy statement and guidelines for providing references for students Procedures in the event of notification of the death of a student
Referral Procedures
Cause for Care and Concern (including Study Skills but NOT Counselling/Mental Health)	Referrals to the Counselling Service/Student Mental Health Service
Guidance for Staff
Helping students with mental health and emotional difficulties Guidance for supporting students in the event of a student being taken seriously ill and/or hospitalised Guidance for staff on action necessary when it is believed that a student is missing Procedural guidance on requesting bulk emails to students Managing complaints about student conduct brought by the public	Guidance for supporting Canterbury Christ Church students facing immediate removal from the UK under immigration procedures Procedures for responding to students' needs in the wake of international emergencies or world events of major significance Procedures for Managing Meningitis and Other Serious Communicable Diseases Students with Blood-bourne viruses on Health and Social Care programmes

Welcome and Other Talks Request Form - use this form to request a talk from Student Support and Guidance staff to your new students. You can also use this form to request a talk from any of the Student Support and Guidance services (for example, CV writing, Student Mental Health Issues, Financial Support, Study Support etc).

*The Office of the Independent Adjudicator for Higher Education
and Student Procedures

If all the University’s internal procedures have been completed and you are not satisfied with the way the University has dealt with your complaint, you may ask the Office of the Independent Adjudicator for Higher Education (OIA) to look into the matter. The University is a member of this Scheme.

You should note that you must complete all the University processes first, before you are able to take your complaint to the OIA.

You can find out about the OIA from their website - http://www.oiahe.org.uk

The OIA contact details are as follows:

OIA
3rd Floor, Kings Reach
38-50 Kings Road
Reading
RG1 3AA

Telephone Helpdesk: 0118 959 9813

(Calls to and from the OIA may be monitored or recorded for quality control and training reasons.)

Fax: 0118 955 9099
Email: enquiries@oiahe.org.uk