Student Support Services

Out of hours support


Medical Care

South East Health provides urgent medical care when your local doctors surgery is closed.

If you need medical assistance out-of-hours, you must first contact your surgery who will provide you with a recorded message and contact options for you to ring.

Please note: you must be registered with a local GP to use this service.  For information on how to register with a local GP go to the health information pages.
 

Resident Tutors

The role of a Resident Tutor (RT) is to provide welfare assistance, in out-of-hours situations to students of the University. As such, the RT on duty is available to provide information, advice or assistance to students, living in University accommodation and other shared student housing (ie not those in their own home). For example, students may face emergency health situations, inter-personal problems/conflicts, anxiety and/or problems related to their studies, and may need to talk to someone out-of-hours.

Acting on behalf of the Student Support and Guidance, the primary role of a RT is to act quickly in recognising and responding to situations where a student needs help and support, until such time as any difficulties are resolved or until the students involved can be assisted by the regular day-time staff.
 
How to contact the Resident Tutors

In case of an out of hours emergency situation students should contact the security officers (usually via the main switchboard on 01227 767700) who in turn, if deemed necessary will contact the Resident Tutor on duty.
 
Who are the Resident Tutors

There are currently three resident tutors who are available to talk to students out-of-hours.

Anthony Clarke
The current Senior Resident Tutor is Anthony Clarke. He acts as the primary contact between Security, Student Support and Guidance, Accommodation and oversees the duties and rotas of the other two Resident Tutors. He monitors all call outs and liaises with other campuses in the provision of emergency out of hours support. He is a Senior Lecturer in Primary Education based at Old Sessions House and is responsible for organising placements for both international students who spend teaching time in England and for Education students on placements in Europe.
Pat Chung
Pat Chung is one of the resident tutors. She is a Senior Lecturer in the Department of Allied Health Professions based at the Newingate Building. Pat teaches on the Occupational Therapy Pathway and the Inter-professional Programme.
Chris Biela Dr Chris Biela has been Resident Tutor for the past year and works closely with Anthony in providing out of hours support and guidance to students at the University. He is currently Senior Lecturer in the Department of Nursing and Applied Clinical studies, having had clinical experience working with various NHS Trusts both in General and Mental Health Nursing.