Professional Development
'Assert Yourself' – Communicating Assertively
Designed to help you deal effectively with awkward situations by helping you develop the skills needed to build productive relationships with others.
'The Write Way' – Effective Written Communication
Provides an effective introduction to providing clear and effective written communication which conveys a professional and positive image.
It's About Time!
Offers some techniques to help you make more effective use of your time by helping you deal with those ever increasing demands on your time.
Graduate Skills
This website links to a resource bank to help with many aspects of studying.
Respect! Relating to your Customers
Explores how we can improve our customer service standards by better understanding customer needs, raising awareness of our own attitude towards customers and developing skills which build rapport. NB: This module available as CD-Rom from Staff Development ONLY.
Recruitment & Selection
The aim of this programme is to provide you with practical guidance on the management of recruitment and selection processes within the University. This module is essential support for all staff involved in recruitment and selection.
To access all courses EXCEPT 'Respect' click on titles above. If you advise Staff Development when you have completed the module(s) of your choice a certificate can be issued to you.
