Handling Conflict Positively
Brief outline:
For any member of staff, especially those in front line roles who deal with students and customers, wishing to understand the reasons why conflict arises in order to develop their own strategies for diffusing difficult situations.
Led by:
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Dates and Times:
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What staff say: "It made you think of the messages you send out when speaking to people such as body language " "General discussion with others view and ideas were really useful" |
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