Facilities Services

Hospitality Ordering Guidelines

 

 Introduction

 

These guidelines are offered to assist relevant staff responsible for arranging events, education, training or meetings that requires hospitality (catering).

 

These Guidelines assume the following

Income from the provision of hospitality to the customer will cover the costs associated with providing a catering service in and outside core hours:

Minimum order value of £10 will apply for all deliveries.

Campus Catering Services fully meet their publicised Service Level Agreement  to provide best quality of service.

This document is split into the following sections:

Special Diets

Customers requesting Vegan, Kosher, Halal, Dairy/Nut/Gluten Free catering must advise Conference & Events / Catering who can assist with deciding on the appropriate menu choices.

Alterations to the Menu

The Conference & Events / Catering team will be very happy to assist or provide advice regarding mixing or matching of menu components.  

Late Ordering

Any late orders for food received within 48 hours of the proposed service cannot be guaranteed, however every effort will be made to fulfil such requests. Please confirm receipt of your late order with the Conference & Events team as soon as possible.

Hospitality Service Out of Core Hours

Normal Hours: Monday to Friday:  8.00 – 20.00
              Saturday:  9.00 – 14.00

A labour supplement charge for any out of core hour requests will be made as follows.

·         Monday to Friday: After 20.00 staffing cost of £10.00 per hour per member of staff.

·         Saturday: After 14.00 staffing cost of £10.00 per hour per member of staff

Note: Hall Place and UCF are closed on Saturdays. 

VAT

Please note that hospitality bookings not supplied to internal universality customers will have VAT (at the current rate) applied.  If you are not sure whether VAT is applicable please confirm with the Conference & Events team.

Cancellations and No Shows

Any cancellation of hospitality requests within 24 hours of service delivery will result in a 100% charge (only for food) being applied to the customer.

Any cancellation of hospitality beverage requests within 8 hours of service delivery will result in a 100% charge being applied to the customer.

Hospitality Request forms

Please note that all hospitality order forms are to be sent via email, a confirmation email will then be sent to you confirming your order. Upon receipt of the email it will be in the understanding that the budget holder has agreed to the order.

External Suppliers  

University Campus Catering Services are the only organisation to provide any form of hospitality (catering service) on University premises.  Staff and students are not permitted to bring in their own hospitality or to arrange to bring in external catering providers for events or meetings without the prior approval of the Catering Manager.

Any Beers, Wines or Spirits brought into the University by customers or guests must be with the prior authorisation of the Conference and Events Office when a corkage charge will be levied.