| Name |
Type of Service |
Description |
|
ABCHE
|
Application Support
|
Financial management reporting. A Microsoft Access database importing data (by hand) from Agresso Finance.
|
|
Access Control
|
Application Support
|
Controls access to certain areas by proximity smart cards. The system also provides integration with CCTV and other building security features. CIS provides an interface between the CMP systems and AFX Director so that individuals' access to areas is automatically updated depending on their status with the University.
|
|
Agresso Finance
|
Application Support
|
The main University financial management system
|
|
Agresso HR
|
Application Support
|
The University's main Human Resources management system
|
|
Agresso Students
|
Application Support
|
The main Student Management system
|
|
Agresso Students Reporting
|
Application Support
|
Produces a number (about 200 in total) of predefined reports from the student records system
|
|
Assessment profiles
|
Application Support
|
A series of reports produced for exam boards
|
|
Assessment transcripts
|
Application Support
|
Produces a report for students detailing their exam results
|
|
BACS interface
|
Application Support
|
Reformats payment and direct debit data produced by the Agresso Finance system to a format compatible with LloydsLink upload.
|
|
Bookshop
|
Application Support
|
Supports all business aspects of the University bookshop, including stock management and sales
|
|
Business Analysis
|
General Support
|
Analysis and modelling of existing business processes and business process re-engineering
|
|
Call Analysis & Triaging
|
General Support
|
The CIS Technical Support Officer provides second line support for corporate information systems, and first line support for 'super users' of those systems. This service involves call analysis and call resolution (or triaging the call tothird line support)
|
|
Call Management System
|
Application Support
|
A call tracking system used by i-zone, Registry, Student Support & Guidance, Accommodation, Computing Services and CIS.
|
|
CIS Web Site
|
Application Support
|
The web site for the Corporate Information Services department, http://www.canterbury.ac.uk/CIS
|
|
CMP
|
Application Support
|
A rules based system that uses data from a CIS populated 'data warehouse' to manage the life cycle of people's access to University owned electronic services
|
|
CMS
|
Application Support
|
Allows users to update web pages in a controlled manner.
|
|
Complywise
|
Application Support
|
Staff development packages hosted on the Web.
|
|
CV System
|
Application Support
|
A repository for staff (primarily academic) to maintain their CV.
|
|
Data Dictionary
|
General Support
|
Maintain an agreed list of Business and System definitions used within the Enterpise Database and more broadly within the University.
|
|
Disaster recovery and Business Continuity
|
Application Support
|
To ensure that CIS service can be recovered in the event of a disaster and that the business of the University can continue
|
|
Error Logger
|
Application Support
|
In house error logging utility
|
|
Essentials
|
Application Support
|
Software to monitor energy consumption
|
|
Exams
|
Application Support
|
Supports the scheduling of dates for examinations.
|
|
Facilities Management
|
Application Support
|
Holds details of spaces (rooms, floors, buildings and campuses) and the departments and individuals that occupy them.
|
|
Greenwich Talis FTP Transfer
|
Application Support
|
Transfer of student data between Greenwhich and CCCU so that CCCU students can use the Greenwich Library.
|
|
Haste
|
Application Support
|
Tool for producing the Staff HESA return in the Human Resources department
|
|
Incident Management
|
General Support
|
Bringing to bear all available resources within CIS to provide effective management of serious incidents affecting corporate information systems, to minimise the impact on the Institution.
|
|
ITT Consultancy
|
General Support
|
CIS will provide advice on the technical and systems architecture aspects of invitations to tender, and contribute to the drafting of the specification and evaluation of tenders.
|
|
Knowledge Base
|
Application Support
|
A repository of knowledgebase and FAQ articles, accessible by anyone on the web. A separate inteface allows internal users to administer the system. The articles themslves are fed by the CMS.
|
|
Library Interface
|
Application Support
|
Transfers student data from student records system into Library system.
|
|
Manage My Account
|
Application Support
|
A number of end user functions allowing them to maintain some aspects of their network account (change passwords etc)
|
|
On-line payments
|
Application Support
|
Allows students and others to make online payments (either one off or recurring) for accommodation fees, tuition fees and miscellaneous expenses.
|
|
Organisation Charts
|
Application Support
|
An organisation chart system for Human Resources.
|
|
Out of hours event support
|
General Support
|
CIS will provide support for key events e.g. UCAS download & new online processes, take place out of normal working hours on request.
|
|
Placements
|
Application Support
|
Systems for managing student placements
|
|
Post Reg Nursing
|
Application Support
|
Provides facility to record additional information to that stored in Agresso QL for these students.
|
|
ProClarity
|
Application Support
|
Management reporting tool
|
|
Project Management
|
General Support
|
The CIS Project Manager will provide project management to the University for specific CIS projects
|
|
Publications
|
General Support
|
CIS will publish information to the University to inform users about any developments.
|
|
Publicity
|
General Support
|
All information regarding changes that may affect the use of CIS services will be communicated to the University using a variety of communication methods.
|
|
Quick Address
|
Application Support
|
Quick address software allows validation and quick entry of postal address information
|
|
Raiser's Edge
|
Application Support
|
Customer relationship management system with a particular emphasis on fundraising. Used mainly with alumni at the moment.
|
|
RDAP
|
Application Support
|
Research Degree Awarding Powers database.
|
|
Room Service
|
Application Support
|
System to manage student accommodation and accommodation for conferences.
|
|
Room Tabling and Timetabling
|
Application Support
|
Rooming and timetabling
|
|
Salomons Rooming
|
Application Support
|
Conference and banqueting system used to manage bookings of the Salomons conference facilities
|
|
Sharepoint
|
Application Support
|
Collaboration tool.
|
|
Smartcards
|
Application Support
|
Back end system supporting the allocation, authorisation and production of University smart cards, and the capture of the card serial numbers into CMP
|
|
Staff Training
|
Application Support
|
System for managing staff training. Course bookings, inductions, course attendance, staff development record
|
|
StaffNet
|
Application Support
|
Staff portal, largely a collection of static pages of interest to staff, and also the main method of communicating with staff.
|
|
Statistical Returns
|
Application Support
|
HESA & HESES
|
|
StudentNET
|
Application Support
|
A student 'portal' presenting personalised and customisable information to students over the web.
|
|
Support of the Corporate/external website
|
General Support
|
Support for existing corporate web pages (including design and implementation).
|
|
Support of web authors
|
General Support
|
Advising web authors on how to achieve any desired changes to their website consistent with corporate design guidelines, accessibility considerations, technical and security considerations.
|
|
Terminal services
|
Application Support
|
Service to deploy client applications centrally
|
|
Tranquility
|
Application Support
|
A system to manage reports from External Examiners and make them available to staff and students via StaffNET and StudentNET
|
|
Vendor Liaison
|
General Support
|
Liaison with application suppliers and consultants with regard to selecting procuring, implementing, interfacing, maintaining and upgrading corporate information systems
|
|
VT2000
|
Application Support
|
System for managing short contract academic staff and their payment, and supporting the budgeting for this type of expenditure.
|
|
Web design / templates
|
General Support
|
Design and development of new corporate web page templates to facilitate the simplified production of web pages both within the Content Management System and outside.
|
|
Web Payments
|
Error Reporting
|
Supports credit and debit card payments on the web
|
