Computing systems:
- pre-enrolment account registration for students
- account creation for all members of the institution
- conference accounts for delegates of events
- staff email system
- student email system
- bulk email service
- file storage and backup systems for all users
- profile storage
- access management for departmental/public file storage
- web systems projects and development
- web site hosting
- web proxy systems
- server and systems security
- server and systems maintenance
- workstation security
- anti-virus protection
- SPAM control
- networked print service
- appropriate usage monitoring
- performance monitoring
- machine room maintenance
Networking services:
- provision and maintenance of data communications equipment
- networked links between campuses
- networking of halls of residences, and student connection support
- DHCP/DNS services
- Kent MAN Support
- firewall management and development
Domain Services
- Install and maintain all servers
- Provide email systems
- Provide Internet connection
- Manage University File Structure
- Manage Staff and Student Accounts
User Technology services:
- Installation of all new computing equipment across all campuses
- upgrades and maintenance to workstations, printers and peripherals on all campuses: offices, labs and lecture room machines
- desktop and application development for student and staff workstations
- special requirements: events
- special requirements: disabled users
- data restoration from backups
- AV services to staff and students at Canterbury, Broadstairs and Chatham campuses.
Liaison services:
- understand the Computing needs of the University
- 2 way communication between computing and Departments
- computing Project Management
- publications: user guides, website and handbook
- annual computing bids compilation and budget
Central Purchasing and Administration:
- centralised purchasing of computing equipment
- conference account management
- Administration of Computing Services Department
Non Computing Services purchased equipment
Computing Services provide support for all Computing Equipment purchased through the Computing Services Department. Outside of this, the following conditions apply.
Personal equipment owned by an individual i.e. not the
University:
no support is provided.
University equipment purchased without or against the
advice of the Computing Services department:
the nature of support offered will depend upon the type of
equipment purchased and may vary from no support to full
support.
University equipment purchased with the advice of
Computing Services:
full support will be provided.
