The team is responsible for everything that is in front of a user – PCs, Macs, laptops, printers, audio-visual systems, etc. The PC desktop, Macintosh and laptop strategies and associated Technology Development for the University are all the responsibility of this team. The team is responsible for approximately 1400 student PCs, 1300 staff PCs, 800 laptops and 180 Macs at all the University Campuses and remote sites.
The staff in this team are front-facing technical user support roles, combined with Hardware and software development. The team works across all Faculties, Departments and Campuses. Following a Technology support call being logged with the i-zone they provide a 'rapid response’ service to allow swift action to be taken on critical faults (for example those affecting teaching).
David Carr is the Manager of the team as a whole and has many years management experience in the delivery of technical design, audio-visual and IT support solutions. Reporting to David is Paul Adams; who has many years of experience in the delivery of IT Support and he manages the UT Support team ensuring support requests are answered as soon as possible, any issues are escalated and that service level targets are met. Geoff Kimmons has been with CCCU for many years in Technical IT roles and, as UT Development manager, takes responsibility for Development, Software Images and technical issues.
Within the team are 3 senior Support officers and 16 Support and Assistant Officers dealing with both support and development; allowing everyone a good understanding of how the systems they support work, as well as allowing staff to maintain up-to-date skills.
Each of the three remote campuses have a single dedicated lead support officer.
Team Members:
| David Carr | User Technology Manager |
| Paul Adams | User Technology Support Manager |
| Geoff Kimmons | User Technology Development Manager |
| Adrian Rose | User Technology Campus Lead (Canterbury) |
| Jatinder Rangi | User Technology Campus Lead (Medway) |
| Jon Collar | User Technology Campus Lead (Broadstairs) |
| Steve Redman | User Technology Campus Lead (Salomons) |
| Vic Mercer | West Kent User Technology Support Coordinator |
| Tony Bennett | Senior Computer Support |
| Sue Anstey | Senior Computer Support |
| Rolf Habing | Senior Computer Support |
| Kit Brunger | User Technology Support |
| Frank Catt | User Technology Support |
| Paul Gower | User Technology Support |
| Jim Howard | User Technology Support |
| Derek Maslin | User Technology Support |
| Guy Nielsen | User Technology Support |
| Nigel Griffiths | User Technology Support |
| James Thompson | User Technology Support |
| David Bacon | User Technology Support |
| Dennis Knight | User Technology Support |
| Andrew Valentine | User Technology Support Assistant |
| Daniel Stocks | User Technology Support Assistant |
| Ho-Kyung Hoebeke | User Technology Support Assistant |
| Andy Barnes | Teaching Room User Technology Support |
| Gavin Parker | User Technology Support |
| Paul Adams | User Technology Support |
