Tourism Management

Postgraduate Certificate Shared Services

Gain a Postgraduate qualification in just six months, with the potential to save your organisation and its partnerships thousands of pounds.

Canterbury Christ Church University, in partnership with Shared Service Architects, has established the UK’s first postgraduate qualification for developing Public Purpose Collaborations (for example LEPs, Local/Place Based Budgeting) and back- or front- office Shared Services.

This course provides you with the knowledge and skills to initiate and develop public purpose collaborations and shared service projects, whilst also giving you a valuable postgraduate qualification. You'll become a skilled and valuable in-house resource, able to cascade your learned skills across colleagues in collaboration activities and reduce or negate the necessity to pay for external consultancy on projects.

Public sector managers and consultants who wish to study the effective  development of collaborations and shared service initiatives in the public sector and gain a qualification

Value for money – potentially saving thousands of pounds by building in-house capacity and thereby minimising external consultancy fees. These savings can be gained by applying a range of the 100 tools, techniques and templates, provided to each graduate, to create in-house reports, assessments, risk registers, stakeholder group analyses and action plans, and business case reports. Traditionally these are undertaken by external consultants at standard fees of between £750 and £1,000 per day. By developing and using in-house managers this could realise many thousands of pounds in tangible savings for shared service partnerships.

The Postgraduate Certificate in Shared Services is a 60 credit, level 7 postgraduate award. It consists of three 20-credit modules, and is expected to be completed within six months part-time study.

The course provides an ideal base from which to develop a career across shared services and collaborative working in the public sector.

Module 1: The Essentials of shared services

The first module consists of three taught units that provide the building blocks for the whole programme and introduces the concept of reflective practice as a method of work. The three units are one day seminars:

1. The Shared Service Architect’s Highway Code Of Public Sector Collaborations And Shared Services

What are the regulations and constraints that narrow or enable the choices in public purpose collaborative settings?

2. The Shared Service Architect’s Collaboration Toolbox:

40 tools, techniques and templates for building strong trust and absolute clarity of shared vision between public sector partners in collaborations and shared services

3. The Shared Service Architect’s Collaboration Business Case Toolbox:

50+ tools, techniques and templates for developing elements of a collaboration or shared service business case in-house.

As a result of these taught units you'll have a sound and systematic understanding of collaboration strategy. You will be asked to demonstrate how you intend applying the learning to a current workplace collaboration activity, or shared service, through an evidence portfolio and written assessment.

Module 2: Change management and analysis

1. Research and analysis Methodologies

2. Current research and practice in change management

3. The impact of change management on collaborations and shared services

In the second module, you'll develop a more conceptual understanding enabling you to identify and critically evaluate current research and practice in the field of change management and its impact in public purpose collaborations.

This involves a written literature review and a written critical appraisal of 2-3 existing collaborative initiatives. The appraisal will identify what can be learned from them and applied to your workplace setting.

Module 3: Developing a shared service roadmap

1. Applying the understanding of the essentials of change management to collaboration and shared service settings

2. Constructing a detailed “road map” to take an organisation forward in its collaboration or shared service activity

Through this module you'll apply your deeper understanding of collaborations and shared service initiatives to your own organisation and construct a detailed plan or ‘road map’ to take your organisation forward along the collaboration or shared service route.

For more information, visit our page on funding your postgraduate degree.

Through a portfolio of work and critical reflection.

The course comprises a mix of taught modules, the development of an evidence portfolio demonstrating how you are applying your learning and written assessments.

Each module carries 20 Masters level credits. The taught seminars will be available in various locations across the country with good travel connections, and the self-learning sessions will be managed through distance learning techniques.

You'll be required to produce a portfolio of work, reflecting your learning and application of tools, as well as a critical reflection on the applicability of such tools in your own organisation. The 'Course Work Open-House' will enable you to post questions about your coursework at any time and lecturers will feed back to you.

The course will develop your skills in managing the initiation and development of business cases in diverse partnerships in collaborative public sector settings. You will understand how to apply change management principles to front and back office collaborations and how to create effective roadmaps for use by your employer.

Teaching dates 2015:

Module 1

Session 1: 7 October 2015

Session 2: 8 October 2015

Session 3: 9 October 2015

Module 2

Session 1: 10 November 2015

Module 3

Session 1: 12 January 2016

Session 2: 09 February 2016

Alternative options for groups are available on request.

For more programme information please contact:

Dr Wim van Vuuren,
Programme Director,
Canterbury Christ Church University

Tel: +44 (0) 1227 782118


Or Patrik Melis-Cuga -

An application form can be downloaded from our Postgraduate taught pages.

Fact file


  • 6 months part-time with a twice yearly intake in February and October

Entry requirements

  • Good honours degree, however consideration will be given where applicants have a professional diploma, or equivalent, at an appropriate level in a relevant subject discipline, or can demonstrate significant professional experience at an appropriate level, together with relevant qualifications.
  • Candidates without a good honours degree may be subject to an interview with the Programme Director to assess suitability to join the programme.


  • London



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Last edited: 16/11/2017 16:13:00