Student mediation service

Find solutions to disputes that may arise with others, in a relaxed environment.

What is mediation?

Mediation is a free service offered by the University and is a voluntary and confidential process. You can resolve disputes by working towards a solution agreed upon by all parties. Mediation is:

  • Unbiased - You will receive the full support of trained student mediators throughout, while a senior qualified mediator will oversee the process. It is not the mediator’s role to judge you or take sides.
  • Empowering - At mediation, you make the decisions that are important to your life. Whilst the mediators will assist you in reaching a solution, it is ultimately you that makes the all-important decisions.
  • Confidential - All sessions are completely confidential, and any information you share will not be discussed outside of mediation.
  • Voluntary - Everyone involved in the situation needs to be willing to be involved. You will not be made to take part in mediation and are free to leave at any time during the process. 

Mediation helps you to move forward to overcome lingering problems. It is a flexible process that can address an inexhaustible range of problems, whether through the maintenance of personal and professional relationships or with practical living arrangements.

If you are having issues with a landlord, neighbour or another student, mediation may be the answer for you. 

For further information on student mediation, and how we can help you resolve your dispute, please email mediationclinic@canterbury.ac.uk or call 01227 923026.

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Last edited: 20/11/2017 14:55:00