Mediation - how it works?

Mediation is a wholly voluntary process conducted confidentially in a neutral setting, whereby parties to a dispute are empowered to resolve their differences in a structured, yet informal, environment with the guidance and assistance of an impartial mediator who does not take sides.

Mediation is:

Voluntary
  • It is important that all parties wish to be involved in resolving the dispute via mediation, rather than seeking more confrontational or adversarial methods such as litigation in court.

Confidential
  • Once you and the other party have agreed to try mediation, you will be asked to sign a confidentiality agreement. Nothing said betwen the parties or to the mediator can later be used as evidence in court.

Impartial
  • The mediation process is neutrally facilitated by two impartial third party co-mediators, which brings a completely different dynamic to the negotiations. The mediator's task is not to take sides or pass judgment, but to assist in finding a mutually acceptable solution to the dispute which may well have reached a position of stalemate.

Empowering
  • You will be empowered to resolve the differences you have with the support of the mediators. The flexible nature of the mediation process gives you the opportunity to find a solution which you are comfortable with and one which a court may not be able to provide, as a range of options can be explored.

Is my case suitable for Mediation?

Apart from those cases where there is need for a precedent, issues concerning government policy, or cases which have aspects bordering on criminal responsibility, there is really no dispute which we, as a mediation service provider, will not treat as being suitable for mediation.

It is for you, and the parties involved, to decide if you wish to submit your dispute to mediation.