Staff profile
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Job title: Senior Lecturer
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Dept: Business School
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Tel: 01227 782387
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Campus: Canterbury
Biography
Karen has a BA (Hons) Business and American Studies, Post Graduate Certification in Further, Adult and Higher Education, and Post Graduate Diploma in Marketing
Karen worked in a range of sectors for different companies: Gulf Airlines, Sumitomo Europe B.V. Girobank Plc, before beginning an academic career. She lived in the Middle East while working for Gulf Airlines.
She was a Chartered Institute of Marketing Examiner for four years.
Karen is Programme Director for the Business School's undergraduate courses at the Canterbury campus.
Teaching and Academic Interests
Karen teaches Marketing, Management Theory and Organisational Behaviour.
Her research interests include Information Literacy, Graduate Skills, eMarketing and job satisfaction in call centres.
Subject Group
Marketing and Retail;
Strategy, Entrepreneurship and Management Decision Making
Publications, Working Papers and Conference Papers
Hilliger, K. & Roberts, S. (2001) Key skills through collaboration: a Library and Information Services and Business, Management and Leisure partnership, VINE, No 122, p.10-17. (JA)
Hilliger, K. & Roberts, S. (2001) Which Key Skills? Marketing Graduates and Information Literacy, The International Journal of Management Education, Vol. 2, No 1, p.31-41. (JA)
Hilliger, K and Roberts, S (2001) Integrating ICT key skills into level 3: a Business, Management and Leisure perspective, ICT in Teaching and Learning Focus Workshop, Edge Hill College of Higher Education, January 24th. (CC)
Hilliger, K and Roberts, S (2001) Combating graduate exclusion from the workplace: embedding ICT graduate skills within an undergraduate marketing programme, Ethics, ICT & Social Exclusion Conference, Bolton Institute, 8-9th February. (CC)
Hilliger, K and Roberts, S (2001) Learning and teaching strategies for embedding key skills: reshaping a marketing programme, LTSN BEST Conference, Low Wood Hotel, Windemere 3 - 5 April. (CC)
Hilliger, K (2006) Reflecting and acting upon action research: re-shaping courses to incorporate graduate skills, Graduate School Conference in collaboration with The Centre for International Studies in Diversity & Participation: Social Research, Identity and Reflexivity, CCCU, 24th November, 2006.(CC)
Consultancy Interests
Seven Seas Container Lines Ltd 2001-2008